What’s in it for you? * Join a growing and successful business with a strong reputation in its industry * Be part of a supportive and close-knit team environment * Opportunity to build long-term relationships with customers and suppliers * Varied role combining customer service, administration and sales support * Early finish every Friday * Bonus scheme, generous holiday allowance and pension benefits Must have’s * Previous experience in a customer service, sales administration or office administration role * Knowledge of Sage 50 * Strong communication and customer service skills * Confident and professional telephone manner * Good Microsoft Office skills * Strong Excel skills * Excellent organisational and time management abilities * Ability to prioritise workload and meet deadlines * Strong attention to detail and accuracy * Motivated, proactive and customer-focused approach So, what will you be doing? * Processing customer orders and quotations accurately and efficiently * Responding to customer enquiries and providing product and service information * Building strong relationships with existing and prospective customers * Resolving customer queries and complaints in a professional manner * Liaising with suppliers to source products, parts and pricing information * Raising purchase orders and coordinating supplier requirements * Producing customer invoices and supporting sales administration activities * Following up outstanding quotations and maintaining sales pipelines * Generating reports and providing updates to management * Maintaining accurate customer records and documentation * Supporting the wider team to ensure a high level of customer satisfaction * Identifying opportunities to maximise sales through upselling and excellent customer service