Job Advertisement: Customer Services Advisor

Location: Wimbledon
Contract Type: Fixed Term Contract (9 months)
Annual Salary: £28,000 - £30,000
Start Date: November 16, 2026
End Date: July 31, 2027
Working Pattern: FULL TIME - TUESDAY -SATURDAY 08:30am - 17:00pm FULLY OFFICE BASED

Our client, a leading organisation in the healthcare sector, is seeking a dedicated and enthusiastic Customer Services Advisor to join their vibrant team. This role is pivotal in providing exceptional support to clients and potential clients across various communication channels, including phone, email, text, live chat, and social media.

Key Responsibilities:

Client Support:

- Provide live chat assistance from 8:30 am to 5:00 pm.

- Respond to incoming emails and phone calls from clients in the UK and worldwide.

- Address client queries before and after attendance at seminars.

- Assess eligibility for free or paid backup seminars and provide tailored support to clients.

- Manage technical issues related to website and online purchases.

- Handle challenging client interactions with professionalism.

- Respond to new franchise inquiries and client testimonials.

1-2-1 Client Interaction:

- Manage over-the-phone bookings and payments for sessions.

- Liaise with therapists to schedule bespoke 1-1 seminars.

- Organise support calls for UK seminar clients and arrange refreshments for 1-1 clients.

Seminars and Administrative Duties:

- Support clients and therapists before and during Zoom seminars and in-person events.

- Prepare seminar rooms, ensuring a welcoming atmosphere for attendees.

- Update allocated spreadsheets and provide weekly updates to councils.

- Conduct follow-up calls with clients to encourage ongoing session attendance.

• Social Media Engagement:- Monitor and respond to social media posts.

- Assist with new social media campaigns and post seminar dates.

- Manage testimonials across various platforms, enhancing the organisation's online presence.

Ideal Candidate:

Strong customer service skills with a friendly and approachable demeanour.

• Excellent communication abilities, both written and verbal.
• Experience in a customer-facing role, preferably within the healthcare sector.
• Proficiency in handling multiple communication platforms.
• Ability to manage challenging situations with composure and tact.
• Strong organisational skills and attention to detail.

This is a fantastic opportunity for an individual who is passionate about delivering outstanding customer service and making a positive impact in the healthcare community. If you possess the necessary skills and are eager to contribute to a supportive and dynamic environment, this role may be the perfect fit!

To apply, please submit your CV and a cover letter outlining your relevant experience and why you would be an excellent addition to our client's team. Don't miss out on this opportunity to shine in a rewarding role!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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