Location: Manchester (hybrid – 2–3 days in the office per week) Salary: Up to £50,000 per annum + benefits Contract: Full-time, permanent Hours: Monday to Friday, 9:00am–5:00pm
An exciting opportunity has arisen for an experienced Claims Executive to join an established commercial insurance claims team in Manchester.
This is a senior claims role, offering the opportunity to manage a varied portfolio of commercial claims, including complex and contentious cases, while providing guidance and support to junior team members. You’ll play a key role in negotiating favourable settlements, building strong client relationships and delivering an exceptional claims service.
Key Responsibilities
Manage the end-to-end claims process, including large, complex and contentious commercial claims.
Investigate and assess claims, negotiate with insurers and secure the best possible settlement outcomes.
Build and maintain strong relationships with clients, brokers, insurers, loss adjusters and legal representatives.
Visit clients across the UK when required to investigate losses and support effective claims resolution.
Provide coaching, mentoring and guidance to Claims Handlers and junior team members.
Monitor claims data, identify trends and recommend improvements to claims processes and risk management.
Prepare reports and presentations highlighting key performance indicators and claims performance.
Ensure claims are managed in line with policy terms, regulatory requirements and relevant legal frameworks.
Essential Skillset
Proven experience managing commercial insurance claims, including complex or contentious cases.
Previous experience working within an insurance brokerage.
Strong understanding of commercial insurance policies, coverage and claims procedures.
Excellent client relationship management skills.
Strong analytical, problem-solving, decision-making and negotiation abilities.
Experience coaching, mentoring or supporting the development of junior team members.
Confident communication skills and the ability to manage challenging situations professionally.
A customer-focused and compassionate approach when supporting clients through difficult circumstances.
Ability to work independently, manage competing priorities and remain resilient under pressure.
Package & Benefits
Salary of up to £50,000 per annum.
Additional benefits.
Full-time, permanent employment.
Hybrid working, with an expectation of attending the Manchester office 2–3 days per week.