Spencer Clarke Group are seeking a Complaints and Improvement Officer for a local authority in Portsmouth.

In this role, you will investigate and resolve complaints, ensure regulatory compliance, and drive service improvements.

Duties:

• Investigate and resolve Stage 1 and Stage 2 complaints, ensuring timely, fair and compliant responses.
• Analyse complaint trends, identify root causes and recommend service improvements.
• Prepare performance reports and monitor compliance with Housing Ombudsman requirements.
• Work with housing teams to embed learning, improve resident satisfaction and prevent repeat complaints.

Qualifications and Experience:

• Experience investigating and resolving complex customer complaints.
• Experience analysing performance data and producing management reports.
• Experience working in social housing, local government or a customer-focused environment.
• Experience managing competing priorities, meeting deadlines and identifying service improvements.

What's on offer:

Salary: £30ph

*may negotiate higher for exceptional candidates, based on experience*

Contract type: 6 months minimum

Hours: Monday to Friday, 37 hours per week

How to apply:

• Once your CV is received, if you are successful, you will be contacted.
• Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
• For any further questions, please contact Taylor Kirkham on .

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