Workshop & Technical Support Engineer – Refrigeration / Process Cooling Location: Tamworth Salary: Competitive, dependent on experience Working Hours: 37.5 hours per week, Monday to Friday, with additional hours as required. Early finish at 2:30pm on Fridays. The Opportunity An established engineering business is looking for a hands-on Workshop & Technical Support Engineer to join its team, specialising in process cooling and refrigeration equipment. This is a varied role combining practical workshop engineering with technical troubleshooting, customer support, equipment testing and repair coordination. You’ll be responsible for ensuring equipment is serviced, repaired and refurbished to a high standard, while supporting customers and field engineers with technical issues. The position offers the opportunity to develop your technical expertise, contribute to workshop improvements and build a long-term career within a specialist engineering environment. Key Responsibilities Workshop Engineering & Equipment Repairs * Diagnose faults, service, repair and refurbish refrigeration and process cooling equipment. * Work on customer-owned, rental, loan and trial equipment returned to the workshop. * Carry out routine and urgent repairs, ensuring equipment meets required quality and performance standards. * Test equipment before release and ensure all work is completed safely, efficiently and within agreed budgets. Workshop Coordination & Planning * Maintain the workshop schedule, prioritising jobs to meet deadlines and customer requirements. * Coordinate parts, resources and workloads alongside the Engineering Manager. * Arrange additional technical support where necessary and ensure completed work is properly signed off. * Contribute to the ongoing improvement of workshop processes, facilities and testing equipment. Repair Assessments & Commercial Support * Assess damaged or faulty equipment and identify the work required. * Prepare accurate estimates for labour, parts and repair costs. * Provide technical information to the sales team to support quotations and customer approvals. * Ensure work is completed within agreed costs and commercial parameters. Quality, Safety & Administration * Maintain accurate service, repair, refurbishment and testing records. * Record faults, parts used, work completed and final inspection results. * Follow health and safety procedures and maintain a clean, safe and organised workshop. * Use company CRM and service management systems to record activities and maintain accurate customer information. * Handle confidential information appropriately and keep technical knowledge up to date through training and development. What We're Looking For * Proven experience servicing, fault-finding and repairing refrigeration or process cooling equipment. * Good working knowledge of refrigeration systems, components and associated equipment. * Valid F-Gas certification appropriate to the work undertaken. * Relevant mechanical, electrical or refrigeration qualifications, such as City & Guilds, or equivalent practical experience. * Experience in a similar engineering, workshop or technical service support position; ideally two years or more. * Ability to read and interpret technical drawings, including electrical schematics. * Strong diagnostic and problem-solving skills, with a practical, methodical approach. * Good organisational skills and the ability to manage competing priorities and deadlines. * Confident communication skills, with the ability to support customers and engineers remotely. * Commercial awareness when assessing repairs, estimating costs and managing workshop budgets. * Competent IT skills, including Microsoft Word, Excel, Outlook and service management systems. * A collaborative approach when working with Engineering, Service, Sales and Purchasing teams. Above all, you'll be a technically minded engineer who takes pride in delivering quality workmanship, solving problems and providing excellent customer service. The Ideal Candidate You'll enjoy a hands-on engineering role but also be comfortable speaking with customers, supporting field engineers and helping coordinate workshop activities. If you have a strong refrigeration background, enjoy fault-finding and want a role offering variety, responsibility and long-term development, this could be an excellent next step