Our client, a leading Housing Association, is seeking an experienced Maintenance Team Manager to join its Maintenance Services team on a permanent, full-time basis. The successful candidate will oversee the delivery of responsive repairs and maintenance services across the North-East region, covering Waltham Forest, Redbridge, Havering, Essex, Cambridgeshire and surrounding areas. Reporting to the Head of Service, you will play a key role in leading operational teams, improving service delivery and ensuring residents receive a high-quality, efficient and customer-focused repairs service. This is an excellent opportunity for an experienced maintenance professional with a strong background in responsive repairs, direct labour organisations (DLOs) and contractor management to make a meaningful impact within a housing environment. Key Responsibilities * Lead, motivate and develop a team of Supervisors and frontline maintenance staff to deliver an effective repairs and maintenance service. * Oversee responsive repairs operations, ensuring work is completed efficiently, safely and to a high standard. * Drive team productivity and performance, ensuring service delivery meets agreed KPIs and organisational objectives. * Monitor financial performance, manage resources effectively and support sound commercial decision-making. * Maintain high levels of customer service and resident satisfaction, resolving issues and identifying opportunities for service improvement. * Work collaboratively with internal departments, external contractors and other stakeholders to achieve operational targets. * Ensure compliance with relevant legislation, industry standards, health and safety requirements and organisational policies. * Promote a culture of continuous improvement, accountability and high performance across the maintenance service. About You To be successful in this role, you will have: * A strong understanding of direct labour organisations (DLOs) and their operational delivery. * Proven experience of leading, supervising and motivating a large maintenance or repairs team. * Good knowledge of responsive repairs and maintenance within a housing, property or related environment. * A demonstrable track record of delivering excellent customer service and improving resident satisfaction against performance targets and KPIs. * Knowledge of relevant legislation, regulations and industry standards. * Experience of implementing and maintaining robust health and safety practices, including working at height, manual handling, asbestos awareness and day-to-day compliance. * Strong financial acumen and commercial awareness, with the ability to manage resources and deliver value for money. * Excellent communication and relationship-building skills, with the ability to work effectively with a wide range of internal and external stakeholders. * A proactive, results-driven approach, with the ability to identify opportunities to improve productivity, performance and service quality. Working Arrangements This role is based in Stratford, London, with hybrid working arrangements. Approximately 20%–40% of your contractual hours will be spent working from the reporting office or designated work location. Salary and Benefits The successful candidate will receive a competitive salary of £57,900–£68,969 per annum, depending on experience, alongside a comprehensive benefits package, including: * Excellent pension scheme, with employer contributions of up to double your contribution, subject to scheme limits. * 28 days of annual leave, increasing to 31 days with length of service, plus bank holidays. * Westfield Health Cash Plan. * Non-contributory life assurance. * Up to 21 hours of paid volunteering leave. * Lifestyle benefits. * Employee Assistance Programme. * Additional employee benefits and wellbeing support