Customer Service Coordinator Location: Outskirts of Norwich, Norfolk Salary: £28,000 per annum Hours: 37.5 hours per week, Monday to Friday Contract: Permanent Working Pattern: Hybrid – 1 day working from home per week *Own transport essential due to location* Atkinson Moss is recruiting for a Customer Service Coordinator to join a well-established business on the outskirts of Norwich. This is a great opportunity for someone with customer service experience who enjoys building relationships, solving problems and providing an excellent level of service. Working within the Fuel team, you’ll be a key point of contact for Members, managing enquiries and orders, keeping customers updated and working closely with suppliers and internal teams to ensure everything runs smoothly. Key Responsibilities * Acting as the first point of contact for customer enquiries * Responding to customers via telephone and email * Processing and managing customer orders * Building strong customer relationships * Managing the team inbox and responding to queries promptly * Liaising with suppliers and internal teams * Resolving customer queries and issues * Keeping customer records accurate and up to date * Monitoring customer requirements and ensuring orders are placed when needed * Gathering feedback and supporting service improvements About You We’re looking for someone who genuinely enjoys working with customers and takes pride in providing a great service. You’ll ideally have: * Previous customer service or customer-facing experience * Excellent communication skills * A friendly, professional and approachable manner * Strong attention to detail and accuracy * Good problem-solving and organisational skills * The ability to manage multiple enquiries and prioritise effectively * Good IT skills, including Microsoft Office * A proactive and positive approach Benefits * 8% employer pension contribution * 26 days’ annual leave plus bank holidays, increasing with service * Birthday off if it falls on a working day * Free daily lunch from the onsite café * Discounts with hundreds of retailers and suppliers * Life assurance at 2 x salary * Optional private health insurance * Discounted gym membership * Cycle to work scheme * Salary sacrifice car scheme * Hybrid working * Free onsite parking If you’re interested in applying or require more information, please contact Megan Reeve at Atkinson Moss. If you have an up-to-date CV please include it with your email. Not the job for you? Please do reach out as we have multiple Office Support Jobs available in Norfolk and Suffolk