Transport & Customer Service Administrator

Leicester (Meridian Business Park)

Competitive Salary (Dependent on Experience)

Full-Time | Monday to Friday, 9:00am - 5:30pm

Office Based

About the Role

We are recruiting for a Transport & Customer Service Administrator to join a successful and well-established business based in Leicester.

This is a varied and busy role that combines transport coordination, customer service and administration responsibilities. The successful candidate will play a key role in ensuring deliveries are completed efficiently while providing excellent support to customers and colleagues.

Key Responsibilities

• Monitor and oversee daily deliveries using various transport portals.
• Chase and resolve late, short or split deliveries.
• Liaise with customers regarding delivery updates and service issues.
• Process claims with carriers and hauliers for delivery discrepancies.
• Check and verify transport invoices for payment approval.
• Download, save and manage PODs (Proofs of Delivery).
• Arrange delivery bookings with customers.
• Send delivery notes and supporting documentation.
• Organise and maintain export paperwork and records.
• Answer incoming telephone calls and provide outstanding customer service.
• Welcome visitors to the business.
• Assist with invoice checking and general office administration.
• Liaise with the warehouse regarding customer orders and despatches.
• Provide administrative support across the business as required.

Requirements

To be successful in this role you will have:

• Previous administration and customer service experience.
• Excellent attention to detail.
• Strong organisational and time management skills.
• A professional and confident telephone manner.
• The ability to work effectively as part of a team.
• A positive, proactive and reliable approach to work.
• Good IT skills, including Microsoft Office.

What's on Offer?

• Stable, full-time office-based position.
• Friendly and supportive working environment.
• Varied and engaging role with responsibility from day one.
• Opportunity to join a long-established and successful business.
• Full handover and training from the current post holder.

If you're an organised administrator with strong customer service skills and enjoy working in a fast-paced environment, we'd love to hear from you.

Apply today for immediate consideration.