Aatom Recruitment is looking for Functional Developer – Dynamics 365 Contact Centre & CRM on behalf of a Local Authority. Job Title: Functional Developer – Dynamics 365 Contact Centre & CRM Contract Duration: 5 Months Hours Per Week: 37 Work Pattern: Candidate will be required to attend 2 to 5 meetings onsite in Lincoln during this contract. Job Aim and Purpose: * To configure, deploy and support Dynamics 365 Customer Service and Contact Centre solutions, delivering CRM, telephony, automation and customer service improvements aligned to business requirements. Main Duties and Responsibilities: * Experience configuring and supporting Dynamics 365 Customer Service and Contact Centre. * Ability to interpret business requirements as well as solution architect designs and translate them into functional CRM and contact centre solutions. * Knowledge of case management, queues, routing, SLAs, voice, email and digital customer channels. * Experience with telephony integration, including Teams Phone, Direct Routing, ACS and SIP-based voice solutions. * Experience using Power Platform technologies including Dataverse, Power Automate and Power BI. * Experience supporting solution deployments, testing, release management and promotion between development, test and production environments. * Strong troubleshooting, stakeholder engagement, and documentation skills. * Understanding of security, governance, and data protection requirements