I am excited to be representing a market-leading manufacturing business supplying specialist products into the architectural, commercial, and construction sectors who are located in Altrincham. My client is experiencing considerable growth, due to recently expanding they are now looking to recruit a customer service and orders administrator.

Role: Customer Service & Orders Administrator.

Location: Altrincham – 100% office based

Salary: £24,000 (£13.18 per hour)

Working Hours – 35 hours a week Monday to Friday 09:00 – 17:00 (flexible start and finish times will be considered)

Leading Company Benefit package including:

Holidays – 36 days per year - YES 36 DAYS HOLIDAY

Private Health Insurance

Company Bonus

The Customer Service & Orders Administrator position plays a vital role in delivering great service to customers. Building relationships with customers and internal Sales Managers, in order to understand customer needs and work in a dedicated way to coordinate order fulfilment successfully.

Responsibilities

• Responding promptly to customer inquiries and communicating with customers through various channels including managing incoming calls.
• Processing Customers Orders in ERP System
• Advising customers on delivery dates and emailing order confirmations.
• Answering questions about warranties or terms of sale
• Booking in weekly deliveries with customers, advising of any unexpected shortfalls.
• Assisting financial department with accounting enquiries or issues raised by the customer, issuing credit notes where necessary and required
• Build a strong working relationship with the Sales Managers you work alongside to deliver a seamless end-to-end service for customers.

Specification

• Previous administration experience of order processing
• Previous experience within a customer service / sales administration department
• Beneficial if previously used SAP
• Excellent communication and organisational skills
• You must enjoy working with large volumes of data and be able to maintain detailed and
• accurate records.

This is a great opportunity with an expanding business please do not hesitate to apply.