Salary: £27,980.00 starting salary | Up to £32,000 within 12-24 months Location: Christchurch (Office-based during probation, then hybrid thereafter) Start date: 30th November Hours: full-time, as per below...
Monday - Sunday on a shift basis.
Timings range from 8am to 9pm.
You will be required to work 1 in 3 Saturday/Sundays.
The Benefits
Incremental salary increases up to just over £32,000 within 12-24 months
Hybrid working available after probation
Free on-site parking
Free Health Cash Plan, including dental and prescriptions
Free annual travel insurance, subject to criteria
Discounts on insurance products
On-site gym and social facilities
Full training and ongoing development
Excellent career progression opportunities
Plus, many more benefits
About the Role Your day-to-day role will include:
Handling customer queries by phone and email
Assessing and investigating claims
Checking policy cover
Gathering information and supporting documentation
Providing clear and helpful information to customers
Negotiating and settling claims where appropriate
Managing a high volume of work while maintaining accuracy
Providing a professional and empathetic service
What We're Looking For You'll ideally have:
Previous customer service experience is essential.
Experience in a medical setting (Care, Healthcare, etc...)
Good telephone and written communication skills
Strong attention to detail
Good computer skills
The ability to stay organised and calm under pressure
Good numerical ability
A friendly and empathetic approach
The ability to manage multiple tasks and work to deadlines
Training
The role starts on 30th November 2026.
You will complete a 7-week full-time training programme, Monday to Friday, 9.00am-5.30pm.
You must be available to attend the full 7-week training programme
Full training and support will be provided, so you don't need previous claims experience to be considered.
Interested? If you're looking for a role with excellent training, career progression, great benefits and the opportunity to work from home once established in the role, we'd love to hear from you.