Company Overview

Where You At (WYA) provides offline connectivity through a patented mesh network, designed for high-density environments where traditional networks are unreliable. WYA delivers location services for enhanced safety and crowd management at events with 10,000+ attendees, using AI to optimise operational efficiency and customer experience.

Role Overview

The Customer Success Intern will support the planning, coordination and delivery of WYA’s event deployments, helping ensure that the company’s technology is set up and managed effectively and that clients receive a high standard of service.

This role offers an opportunity to gain practical experience in customer service, event operations and technology management within an innovative and growing business. It requires someone who is organised, adaptable, customer-focused and comfortable working in a fast-paced environment.

Key Responsibilities

• Support the planning, preparation and delivery of live events.
• Assist with setting up, testing and managing WYA’s technology, equipment and devices before and during events.
• Help coordinate event logistics, schedules and operational requirements.
• Support clients and event teams to ensure smooth implementation and delivery.
• Assist with troubleshooting technical or operational issues and escalate problems where necessary.
• Help maintain accurate records of event preparations, equipment, client communications and operational activities.
• Work closely with the sales, customer success and technical teams to support successful event delivery.
• Gather customer feedback and assist with post-event reviews to identify opportunities for improvement.
• Provide a professional and helpful point of contact for customers, event organisers and attendees where required.
• Contribute to improving processes and the overall customer experience.

Skills & Qualifications

• An interest in customer service, technology, live events or event operations.
• Previous experience in retail, hospitality, customer service or another service-led environment would be advantageous.
• Strong organisational skills and attention to detail.
• Good communication and interpersonal skills, with confidence interacting with customers and colleagues.
• A practical, hands-on approach to problem-solving and a willingness to learn new technology.
• Ability to manage multiple tasks, adapt to changing priorities and remain calm in busy environments.
• Comfortable working with digital tools and equipment, with technical experience desirable but not essential.
• A proactive, reliable and positive attitude, with a willingness to support the wider team.
• Willingness to travel to events and work flexible hours, including occasional evenings and weekends where required.