Senior Client Operations Manager £48,000 - £50,000 Hybrid - 3 days on site (Hatfield, likely to be moving to St Albans)
A fast-growing, global technology business is looking for a Senior Client Operations Manager to take ownership of client onboarding and drive continuous operational improvement. This is a high-impact role where you'll shape onboarding strategy, lead a small team, and partner cross-functionally to deliver a seamless, scalable client experience.
The Opportunity:
You'll be the go-to leader for onboarding, ensuring new clients are integrated efficiently, consistently, and with a best-in-class experience. Alongside this, you'll identify inefficiencies, implement smarter ways of working, and lead projects that enhance operational performance across the business.
What You'll Be Doing:
Own and evolve the global onboarding function - from strategy through to execution and optimisation
Lead and develop a team responsible for delivering onboarding across markets
Drive continuous improvement by identifying bottlenecks and implementing scalable, efficient processes
Manage onboarding as a core operational project, ensuring timelines, quality, and client experience are consistently delivered
Collaborate cross-functionally (Commercial, Product, Marketing, Customer Support) to streamline workflows and improve outcomes
Track performance using data and KPIs, using insights to refine onboarding and operational processes
Act as the key point of accountability for onboarding delivery globally
Communicate progress, risks, and outcomes clearly to senior stakeholders
Lead workshops and planning sessions to align teams and drive execution
Embed best practices in project delivery and operational processes
What We're Looking For:
Proven experience in project management, operations, or process improvement
Strong track record of managing client onboarding or similar customer-facing operational processes
Experience leading and developing teams
Ability to drive continuous improvement and scale processes in a growing business
Excellent stakeholder management and communication skills
Data-driven mindset with experience using metrics and KPIs to inform decisions
Comfortable working across multiple teams in a fast-paced, global environment
Familiarity with tools such as Asana, Jira, Monday.com, or similar
Certifications such as PRINCE2 or Lean Six Sigma are a plus
Why Apply:
Take ownership of a critical, high-visibility function
Influence how onboarding is delivered globally at scale
Work in a collaborative, cross-functional environment
Play a key role in driving operational excellence and business growth
If you're passionate about creating exceptional onboarding experiences and continuously improving how businesses operate, this is a fantastic opportunity to make a real impact.