We have a new exciting opportunity for a Service Manager, looking after our brand new accommodation-based services in the Southampton area.

You will have a background in adult social care, and experience in managing multiple sites. You will be flexible on location, able to work at on-site offices and able to visit our Head Office in Worthing as needed. The role is very varied and incredibly rewarding as you can make a tangible difference to the people we support, directing improvements and increasing management responsiveness.

About the Role

This is an exciting opportunity to be part of a management team that will help lead and support continual business expansion, deliver financial growth and stability, and drive improvements in quality and compliance, to positively impact the people we support. The main functions of the role are detailed below:

• Leading and developing your teams, creating a positive culture where our values are lived every day.
• Ensure the safe and effective delivery of service; following our person-centered ethos which builds individual’s confidence and promotes independence.
• Maintaining high-quality, person-centred support and achieving positive outcomes for the people we support.
• Managing referrals and the mobilisation of new packages of support.
• Accountable for delivering on budget for income and expenditure across services .
• Responsibility for managing and maintaining improvements in quality and compliance across your services, in line with the Quality Assurance Framework, to deliver improved outcomes for the people we support .
• Actively participate within the strategic vision of the organisation; identifying local unmet need and devising solution-focused service developments, in partnership with business development colleagues .
• Actively promote client involvement within your services and the company as a whole, being responsible for establishing measures of client satisfaction and seeking to improve this year on year .
• Working collaboratively with colleagues and partners to strengthen our outreach pathway.
• Supporting your teams through change, growth and continuous improvement.

Benefits

• You will receive full induction training and continued professional development
• Excellent support from experienced management and the wider clinical leadership team
• Access to our EAP program offering telephone support, full counselling services and discounts on a range of shops and services
• A wellbeing day in addition to annual leave, to use however you wish
• 28 days annual leave, increasing with length of service up to 5 additional days
• Staff recognition and rewards.
• Monthly workshops with our Clinical Team as well as access to our library of previous sessions

Requirements

Key Skills & Experience:

• Experience of managing budgets and be accountable for budgetary performance.
• Experience of implementing and meeting internal Quality Standards.
• Demonstrable Leadership and Management skills – including experience in performance management.
• Effectively manage, prioritise and delegate as appropriate within the services.
• Experience in growing a service and ensuring performance within budgetary constraints.

Desirable Qualities:

• Experience of holding budget accountability across multiple services.
• Experience working with vulnerable or socially excluded groups.
• Experienced in producing Service Proposals and Assessment with MDT input.
• Management of dispersed teams.