We are recruiting an Internal Account Manager to work for a fast-paced manufacturing company based in Smethwick. This company is in the top 1000 companies to work for in the UK.
Job Duties and Responsibilities
Develop and maintain strong, professional relationships with existing customers, ensuring their needs and expectations are consistently met.
Act as the main point of contact for inbound customer enquiries, providing a responsive and professional service.
Generate B2B sales orders accurately, ensuring all relevant information is communicated clearly to the dispatch team to support the timely processing of orders.
Proactively develop new business opportunities through outbound calls, lead generation and prospecting activities.
Contact lapsed accounts to re-establish relationships and generate new sales opportunities.
Maximise revenue from existing customers by identifying opportunities to increase sales and develop accounts.
Build new business relationships and broaden the customer base across relevant market sectors, including industrial, construction, railway, medical and food processing.
Work towards agreed sales targets, KPIs, budgets and margin requirements, contributing to the overall performance of the internal sales team.
Maintain a strong understanding of the company’s products, ensuring customers receive accurate and appropriate product information.
Provide support to external Business Development Managers to help develop customer relationships and maximise sales opportunities.
Contribute to monthly sales reporting by providing relevant information on sales performance, market trends, sector developments and key account activity.
Maintain a high standard of customer service throughout the sales process, supporting customer satisfaction and long-term business relationships.
Skills and Experience Required
The successful candidate will have previous experience in an internal sales, account management or business-to-business customer service role, with the ability to develop strong customer relationships and identify opportunities to increase revenue.
They will be confident making outbound calls, generating new business leads, re-engaging, lapsed accounts and developing existing customer accounts.
Strong communication, negotiation and relationship-building skills are essential, alongside a customer-focused approach and the ability to understand customer requirements and recommend suitable products or solutions.
The candidate should be commercially aware, comfortable working towards sales targets and KPIs, and able to contribute towards achieving sales budgets and profit margins.
Good organisational skills, accuracy when processing sales orders, and the ability to communicate effectively with internal departments are also important.
A willingness to develop technical product knowledge, work collaboratively with colleagues and support the wider sales team will be key to success in this role
Benefits
Competitive salary.
Friendly working environment.
Automatic enrolment into the company’s defined contribution workplace pension scheme.