Job title: Service Manager Salary: £40,000 - £48,000 (Plus Bonus) We’re recruiting for a Service Manager to join a leading machinery business. This is a hands-on management position overseeing a team of field-based engineers and ensuring the day-to-day service operation runs efficiently. You’ll be responsible for coordinating workloads, supporting engineers, managing customer requirements and keeping the workshop/service function running to a high standard. Daily responsibilities: · Managing a team of field service engineers – allocating work, supporting them and dealing with performance/development. · Planning and managing service schedules – making sure planned maintenance, servicing and inspections happen when they're supposed to. · Managing breakdowns and call-outs – getting the right engineer to the customer quickly and minimising equipment downtime. · Customer management – being the main service contact for customers and making sure issues are dealt with professionally. · Technical oversight – you don't necessarily do the engineering yourself, but you need enough technical knowledge to understand forklift/material-handling problems and support engineers. · Parts and repair coordination – ensuring engineers have the parts and resources needed to complete jobs. · Commercial/service administration – keeping an eye on service costs, jobs, productivity and the profitability of the service department. · Health & safety/compliance – making sure engineers and equipment are being maintained appropriately. · Working with sales and other departments – particularly around customer accounts, equipment requirements and contracts. Experience you will need: · You must come from one of the following backgrounds: Forklift / materials handling, Plant hire, Agricultural machinery, HGV, Access platforms / MEWPs · Strong leadership, technical expertise and customer focus, with responsibility for overseeing engineers and managing service schedules. · Experience managing field based engineers Package: · Salary: £40,000 - £48,000 + Bonus · Hours: 39 · Company van and Fuel card · 30 days holiday · Tablet, phone & laptop If this sounds of interest, please contact Dave on (phone number removed) or apply today