Job Title: Income & Processing Manager
Contract Type: Permanent
Salary: £44,214.54 per annum
Working Hours: 37.5 hours per week
Working Pattern: Monday to Friday / Hybrid
Location: UK wide; You will need to be based within commutable distant to one our main hub locations London, Leicester, Speke, Manchester, Carlisle, Newcastle

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as Income & Processing Manager

In this role you will provide strategic and operational leadership for all income, administrative and processing activities across the Managed Agents function. Lead and develop a high-performing team to maximise income, strengthen financial performance and deliver accurate, efficient and customer-focused services. Ensure robust controls, regulatory compliance and effective risk management are embedded across the function, while using insight, collaboration and continuous improvement to enhance service quality and support the successful delivery of the Managed Agents Strategy

About you

We are looking for someone with:

• Experience of leading operational or transactional services against KPIs, service standards and agreed performance targets.
• Experience of leading, managing and motivating teams, including setting clear expectations and effectively managing performance.
• Strong customer focus with a proven track record of resolving complex customer and service issues.
• Excellent written and verbal communication skills, with the ability to build effective stakeholder relationships and influence and challenge constructively at all levels.
• Strong knowledge of IT systems, including experience of using a comprehensive housing management system.
• Strong analytical skills with the ability to interpret complex financial and performance information, produce meaningful management information and translate insight into clear actions and recommendations.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Applications may close before the deadline, so please apply early to be considered.