Customer Service Advisor/Administrator

Location: Office-based during training, then hybrid working available
Hours: Monday to Friday, 9:00am to 5:00pm
Salary: Competitive salary (dependent on experience)
Contract: Temp to perm guaranteed after 12 weeks

About the Role

This role is heavily focused on written communication, with approximately 95% of customer interactions handled via email and only 5% via telephone, typically averaging no more than 10 calls per day. The majority of customers (around 80%) are schools, requiring a professional, customer-focused approach and the ability to build strong working relationships.

The business is experiencing significant success, with 35% year-on-year growth and a customer base of over 250,000 customers across the UK, offering excellent opportunities for career development and progression.

We are looking for a proactive individual who can use their own initiative, take ownership of tasks, and understand the full customer journey from initial enquiry through to resolution. The role involves managing a high-volume ticketing system, with up to 200 tickets received daily. Most enquiries are straightforward and can be resolved efficiently, making strong organisational skills and the ability to prioritise workload essential.

Key Responsibilities

• Respond to customer enquiries by phone, email and online channels
• Provide accurate information and resolve customer queries efficiently
• Build positive relationships with customers and colleagues
• Maintain customer records and update internal systems
• Manage and prioritise workloads to meet service levels
• Escalate complex issues where appropriate
• Support the wider team with administrative tasks and customer communications

About You

We are looking for someone who:

• Has previous experience in a customer service, administration or office-based role
• Communicates confidently and professionally
• Enjoys helping people and solving problems
• Has strong organisational skills and attention to detail
• Works well independently and as part of a team
• Is confident using Microsoft Office and customer databases/systems
• Brings a positive attitude and a willingness to learn

What We Offer

• Monday to Friday working hours with no weekends
• Hybrid working following successful completion of training
• Supportive and friendly team environment
• Career development and progression opportunities
• The chance to join a growing business with exciting future plans
• Exposure to a variety of responsibilities and opportunities to develop your skills

Apply Now

If you are passionate about delivering excellent customer service and want to join a business where your contribution is valued, we would love to hear from you.

Apply today with your CV for immediate consideration.