Location: Newport
Salary: £29,000 - £30,000 DOE
Job Type: Full-Time, Permanent

The Company

Our client is a growing and fast-paced logistics business that provides transport, freight forwarding, warehousing, and supply chain solutions across the UK and internationally. Due to continued growth, they are looking to recruit an experienced Senior Customer Service Coordinator to join their customer-focused operations team in Newport.

The Role

The Senior Customer Service Coordinator will be responsible for delivering exceptional customer service while managing key client relationships and supporting the day-to-day logistics operation. This is an excellent opportunity for someone with experience within logistics, freight forwarding, transport, or supply chain who enjoys building relationships and ensuring customers receive a first-class service.

Key Responsibilities

• Act as the main point of contact for customer enquiries and service requests.
• Build and maintain strong relationships with key customers.
• Provide proactive updates on shipments, deliveries, and operational activities.
• Coordinate with transport, warehouse, and operational teams to ensure customer requirements are met.
• Manage customer orders and ensure information is accurately updated on internal systems.
• Resolve customer issues and escalations efficiently and professionally.
• Monitor customer service performance and identify opportunities for improvement.
• Produce reports and provide service updates to customers and management.
• Support and mentor junior team members where required.
• Ensure exceptional customer service standards are maintained at all times.

Candidate Requirements

• Previous experience within a logistics, transport, freight forwarding, warehousing, or supply chain environment.
• Strong customer service and account management experience.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills with a proactive approach.
• High level of attention to detail and organisational skills.
• Good working knowledge of Microsoft Office packages.
• Experience using transport, warehouse, or logistics management systems is advantageous.

What's On Offer?

• Salary of £29,000 - £30,000 DOE
• Opportunity to join a growing and successful logistics business.
• Supportive team environment.
• Ongoing training and development opportunities.
• Long-term career progression prospects.
• Company benefits package