Functional Developer ? Dynamics 365 Contact Centre & CRM - Outside IR35

Key Requirements

Experience configuring and supporting Dynamics 365 Customer Service and Contact Centre.

• Ability to interpret business requirements as well as solution architect designs and translate them into functional CRM and contact centre solutions.
• Knowledge of case management, queues, routing, SLAs, voice, email and digital customer channels.
• Experience with telephony integration, including Teams Phone, Direct Routing, ACS and SIP-based voice solutions.
• Experience using Power Platform technologies including Dataverse, Power Automate and Power BI.
• Experience supporting solution deployments, testing, release management and promotion between development, test and production environments.
• Strong troubleshooting, stakeholder engagement, and documentation skills.
• Understanding of security, governance, and data protection requirements.

Role Purpose

To configure, deploy and support Dynamics 365 Customer Service and Contact Centre solutions, delivering CRM, telephony, automation and customer service improvements aligned to business requirements.

Local Authority experience preferred

Rate of Pay

£500 per day

Location: Orchard Street, Lincoln, Lincolnshire, LN1 1YL, United Kingdom - Candidate will be required to attend 2 to 5 meetings onsite in Lincoln during this contract.