RR17 - Technical Author

Location: Hybrid/office in Bristol

Salary: £40,000 – £45,000 DOE

Overview:

First Military Recruitment are currently seeking a Technical Author on behalf of one of our clients.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

• Develop comprehensive documentation that meets our internal standards.
• Obtain a deep understanding of our products and services to translate complex product information into simple, polished, and engaging content.
• Write user-friendly content that meets the needs of the target audience including sales, technical and operations.
• Develop and maintain databases of appropriate reference materials, including research, usability tests, and design specifications.
• Evaluate current content and develop innovative approaches for improvement.
• Research, outline, write, and edit new and existing content, working closely with various departments (Sales, Technology and Operations) to understand project requirements.
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration.
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.

Skills and Qualifications:

• Technical writer proven experience ideally including software development
• Experience writing documentation and procedural materials for multiple audiences
• Experience working with technology to improve user experience: design, UI, and help refine content and create visuals and flow diagrams
• Proven ability to quickly learn and understand complex software
• Firm understanding of the systems development life cycle.

Benefits:

• Pension 8% company contribution.
• Insurance; Income Protection, Life, Medical and Dental (on completion of probationary period).
• 28 days holiday per annum plus Bank holidays.
• Travel opportunities; Norway, Singapore.