Human Factors Consultant
Location: London (West W6)

Salary: £40,000 - £55,000 depending on your existing experience, we are open to people with 2 years + Benefits (Pension. Healthcare, annual leave etc)

We are seeking a Human Factors Consultant to join our clients team in London, typically with 2-5 years working in a similar position already. In this role, you will help clients design medical device products, services, and experiences that are safe, intuitive, relevant, and desirable in the Medical Devices and Healthcare sector.

Working within multi-disciplinary teams of researchers, designers, and engineers, you will plan and deliver people-centred research and human factors activities, translate evidence into clear design and business direction, and build trusted client relationships.

Key Responsibilities & Accountabilities

• Research & Usability Delivery: Plan, scope, and deliver human factors and usability activities across the complete project lifecycle-from proposal and study design through fieldwork, analysis, reporting, and presentation.
• Methodology Selection: Select and apply appropriate methods including contextual inquiry, ethnographic research, interviews, formative and validation usability studies, task/heuristic analysis, expert reviews, co-creation workshops, and journey mapping.
• Fieldwork & Moderation: Moderate research/usability sessions and facilitate workshops in the UK and internationally, adapting approaches to different participants, cultures, products, and project contexts.
• Analysis & Translation: Analyse and synthesise qualitative and usability evidence into actionable insights, design requirements, risk controls, opportunity areas, and strategic recommendations.
• Deliverable Production: Produce clear, accurate, and engaging deliverables, including study protocols, research plans, technical reports, and client presentations.
• Project Leadership: Lead or contribute to multi-disciplinary project teams. Manage project scope, schedules, budgets, resources, quality, and risks in line with agreed client expectations.
• Client Relationship Building: Build trusted relationships throughout project delivery, resolve issues early, and help generate new and repeat business through high-quality consulting.
• Commercial & Service Development: Collaborate with business development and marketing colleagues to shape proposals, estimates, and campaigns. Contribute to the evolution of internal human sciences capabilities and regulatory awareness.

Essential Requirements

• Applied Experience: Practical experience applying human-centred research, human factors, ergonomics, usability, or user-centred design methods in commercial, consultancy, academic, or other applied settings.
• Fieldwork & Analysis Skills: Proven ability to plan and deliver qualitative research or usability activities, including participant-facing fieldwork, synthesis, and analysis.
• Healthcare / Medical Device Domain Knowledge: Experience in healthcare or medical device development, including applying relevant human factors regulatory expectations across one or more markets.
• Analytical Judgement: Strong capability to turn complex evidence into clear, actionable recommendations for products, services, or business strategy.
• Communication & Documentation: Excellent written, verbal, and visual presentation skills, with experience preparing high-quality study protocols, technical reports, and client presentations.
• Client & Team Management: Confidence working directly with clients and collaborating effectively with researchers, designers, engineers, and commercial leads.
• Self-Management: Strong organizational skills to balance priorities and deliver high-quality work across concurrent projects, deadlines, and budgets.
• International Mobility: Practical ability and willingness to undertake international travel when required by project scope.

Desirable Skills & Qualifications

• Experience working in a consultancy or client-facing environment
• Experience of complex, multi-site, or international research/usability programmes.
• Experience with drug-delivery devices or safety-critical products, including use-related risk management (hazard identification, use-FMEA, use-related risk analysis, residual-risk evaluation).
• Experience designing and evaluating instructions for use (IFU), quick-reference guides, or training materials.
• Capability in information/visual design to make complex findings accessible and persuasive.
• A degree or postgraduate qualification in Human Factors, Ergonomics, Psychology, Anthropology, Product Design, Usability Engineering, or a related discipline (equivalent applied experience will be fully considered; Chartered status or progress toward it is welcome).

Why apply?

We are a global product and experience innovation consultancy dedicated to creating solutions that enhance businesses and improve people's lives.

• Drive High-Impact Projects: Collaborate with global market leaders and pioneering startups to design products and experiences that make a tangible impact.
• Multi-Disciplinary Culture: Work alongside world-class researchers, designers, and engineers in an inclusive environment that values curiosity, creativity, and rigor.
• Global Exposure: Collaborate on international projects across diverse markets and cultures.
• Career Progression: Access tailored professional development, mentorship, and clear pathways to ownership and leadership.

What We Offer:
We provide a competitive salary, a comprehensive benefits package, flexible working arrangements, and international travel opportunities.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.