Job Specification - Installation Trainer & Technical Support Specialist Location: Greater London Area Salary: £40k - £50k depending on experience, pension, 28 days holiday including statutory. Employment Type: Full-time, permanent, office based Job Role We are looking for an experienced shutters and blinds installation professional who can combine hands on product knowledge and installation expertise with training, technical advice and practical problem solving to help retail partners and installers develop their skills, support our sales and customer service teams, and ensure that installation challenges are resolved efficiently and professionally. The successful candidate will become a trusted source of technical knowledge across the business, providing guidance on installation methods, troubleshooting, product application and best practice. We want someone who understands the realities of installing shutters and blinds in customers’ homes, can communicate confidently with people at all levels, and is motivated to help others. Key Responsibilities 1. Installation Training and Development * Deliver practical training and guidance to retail partners, installers and other relevant customers. * Demonstrate correct installation methods, techniques, tools and best practice for shutters and blinds. * Help installers develop their confidence, competence and understanding of installation requirements. * Identify common installation errors and explain how to avoid them. * Adapt training to suit different levels of experience and individual learning needs. * Lead the development of training resources as and when required including PowerPoint presentations, documentation, diagrams and other training aids. 2. Technical Support and Troubleshooting * Provide technical advice on installation methods, product suitability, measuring considerations and fitting challenges. * Diagnose installation problems and recommend practical, effective solutions. * Support retail partners and customers with challenging or unusual installation scenarios. * Identify recurring technical issues and share feedback to help improve installation guidance, product information and processes. 3. Internal Team Support * Act as a technical resource for the sales and customer service teams. * Help colleagues understand installation requirements, product limitations and potential fitting challenges. * Assist with the investigation and resolution of installation related customer queries and complaints. * Provide clear, practical advice that enables colleagues to give accurate information and manage customer expectations. * Share knowledge across the business to improve technical understanding and customer outcomes. 4. Retail Partner and Customer Relationships * Build positive, professional relationships with retail partners and customers. * Represent the business positively through knowledgeable, helpful and customer-focused support. * Handle technical questions and challenging situations calmly and constructively. * Help partners improve installation quality, reduce avoidable errors and deliver a better customer experience. 5. Continuous Improvement * Keep up to date with products, installation techniques, tools and industry developments. * Help develop and improve training materials, installation guides and technical resources. * Report recurring installation issues and recommend improvements. * Work collaboratively with relevant internal teams to share feedback and support continuous improvement. Essential Attributes and Experience The successful candidate must demonstrate: Installation experience: A minimum of three years' practical experience installing shutters and blinds. Technical competence: Strong working knowledge of installation methods, measuring requirements, fitting techniques and common installation challenges. Problem solving ability: A practical, methodical approach to diagnosing problems and finding workable solutions. Communication skills: The ability to explain technical information clearly to installers, retail partners, customers and office-based colleagues. Customer service: A professional, patient and helpful approach, with a genuine commitment to resolving problems and delivering a positive customer experience. Training aptitude: The ability and willingness to demonstrate techniques, share knowledge and help others improve their skills. Flexibility: A willingness to adapt to changing priorities, travel where required and provide practical support when installation issues arise. Relationship building: The ability to establish trust and work effectively with people from different backgrounds and levels of experience. Professionalism: A reliable, organised and responsible approach, with pride in workmanship and attention to detail. Teamwork: A collaborative attitude and the ability to support colleagues across sales, customer service and other relevant functions. Desirable Attributes The following would be advantageous: Experience installing a broad range of shutter and blind products, operating systems and fixing configurations. Previous experience mentoring, coaching or training other installers. Experience providing technical support to retail partners, trade customers or installation networks. Experience diagnosing difficult fitting issues, including unusual window configurations and challenging site conditions. The ability to interpret installation instructions, technical drawings and product specifications. Experience handling installation-related complaints and resolving issues professionally. Experience creating or improving installation guides, training materials or technical documentation. Confidence delivering both one-to-one practical demonstrations and smallgroup training sessions. Familiarity with health and safety requirements associated with installation work. The Ideal Candidate An experienced Shutters and Blinds Installer, a lead installer, an installation supervisor or someone who already provides technical support and training to colleagues. Substantial practical knowledge and able to use that experience in a role that combines training and helping others to succeed and hands on problem solving