Business Support Officer (Transactional)

• Hourly Rate: £13.05 PAYE
• Location: Doncaster, DN9
• Job Type: Office-based

Join our client in their Learning Opportunities(Children and Young People) Directorate as a Business Support Officer. This role offers the opportunity to provide effective, professional, high-quality, and solution-focused business support, enhancing the efficiency and quality of our services.

Day-to-day of the role:

• Customer Service & Enquiries:

  • Handle a wide range of telephone and email enquiries and complaints.
  • Deliver high levels of customer service and take initiative to resolve issues.
  • Escalate complex issues to the Leadership Team as necessary.

• Finance & Payments:

  • Perform financial processing using the Council’s financial systems.
  • Process card payments, raise requisitions, check invoices, and submit journal transfers.

• Administration & IT:

  • Utilise the Council’s IT systems for data entry.
  • Produce various documents including confidential reports, letters, and maintain spreadsheets.

• Meetings & Team Support:

  • Provide clerking services for internal, external, and multi-agency meetings.
  • Support the wider team and Directorate, ensuring cohesive service delivery.

Required Skills & Qualifications:

• Proven customer service experience.
• Ability to work to tight deadlines and manage multiple tasks.
• Strong research, analytical, and information collation skills.
• Excellent communication skills.
• Thorough understanding of data protection and information security principles.
• Proficiency in Microsoft Office and database management.

Benefits:

• Competitive hourly rate.
• Opportunity to work within a supportive and dynamic team.
• Exposure to diverse professional challenges and growth opportunities.

To apply for the Business Support Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.