Hours: Monday to Friday, 8:30am - 4:30pm.

Flexibility is required to meet the demands of the role, which may include weekend and evening work during the polo season, tournaments and other events.

Are you an experienced and proactive Operations Manager with superb administration skills looking for a varied role where no two days are the same?

We are seeking an exceptional Operations Manager to support the day-to-day running of a busy and unique Polo Complex. Working closely with the Polo Manager, you will oversee a broad range of operational, administrative and commercial activities, ensuring the smooth and efficient running of the estate.

This is a highly varied position encompassing operations, office management, HR coordination, financial administration, property and facilities management, health & safety, event coordination and commercial development.

It would suit someone who enjoys taking ownership, managing multiple priorities and playing a key role within a dynamic and fast-paced environment.

Equestrian or polo knowledge would be advantageous but is not essential.

Key Responsibilities

Operations & Office Management

• Oversee the day-to-day administration of the Polo Complex.
• Manage and support the Office Manager.
• Ensure effective systems, processes and record-keeping are maintained.
• Monitor staffing matters, holiday and absence records and operational issues.

HR & Recruitment

• Coordinate HR administration, employee records and documentation.
• Manage seasonal recruitment processes, including visa and immigration requirements.
• Ensure right-to-work checks and employment records remain compliant and up to date.

Financial Administration

• Monitor expenditure and identify cost-saving opportunities.
• Process and code invoices accurately.
• Prepare financial reports and monthly funding requests.
• Support tournament invoicing and payment monitoring.

Property & Facilities Management

• Oversee the maintenance and management of properties across the site.
• Coordinate contractors, service providers and maintenance schedules.
• Ensure all statutory inspections, certifications and compliance requirements are met.
• Develop and oversee annual maintenance programmes.

Health & Safety

• Oversee health and safety compliance across the estate.
• Ensure policies, risk assessments, training and records are maintained.
• Monitor outstanding actions and drive compliance improvements.

Events & Polo Operations

• Coordinate the administration and logistics of polo tournaments and events.
• Arrange travel and accommodation for players, grooms and visiting teams.
• Organise medical cover, officials and event-related logistics.
• Support corporate hospitality and special events.

Commercial Development & Marketing

• Identify and develop income-generating opportunities.
• Support corporate events, hospitality initiatives and property rental opportunities.
• Maintain and update the company website and social media platforms.
• Coordinate promotional content, photography and marketing activities.

Skills/Experience

We are looking for an organised, commercially minded and hands-on professional who thrives in a varied operational role.

You will ideally have:

• Previous experience as an Operations Manager, Business Manager, Office Manager or Facilities/Property Manager.
• Strong organisational, administrative and project coordination skills.
• Experience managing budgets, invoicing and financial administration.
• Exposure to HR processes and employee administration.
• Knowledge of health and safety compliance and best practice.
• Excellent communication and stakeholder management skills.
• The ability to manage multiple priorities and work independently.
• Strong IT skills, including Microsoft Office.

Desirable Experience

• Estate, venue, hospitality or events management.
• Property or facilities management.
• Website and social media management.
• Working within a small business or owner-managed environment.

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.