Our client, a leading global bank, is seeking an experienced Monitoring & Observability Lead (Director) to drive the strategic development of its enterprise-wide monitoring, observability and service health capabilities across EMEA.

This is a senior opportunity to define the monitoring strategy, establish enterprise standards, enhance operational resilience and drive service reliability across a complex, hybrid technology environment.

What you'll do:

• Define and deliver the enterprise Monitoring & Observability Strategy, target operating model and multi-year roadmap.
• Establish enterprise-wide monitoring standards, governance frameworks and service health models across applications, infrastructure, cloud, networks and databases.
• Drive the adoption of Service Level Indicators (SLIs), Service Level Objectives (SLOs), KPIs and service health metrics to improve operational visibility and reliability.
• Lead enhancements in observability tooling, telemetry, event correlation, alerting, automation and proactive incident detection.
• Develop executive-level dashboards and reporting to provide actionable insights into technology performance, service availability and operational resilience.
• Collaborate with senior stakeholders across Technology, Infrastructure, Architecture, Cyber Security, Service Management and Operational Resilience.
• Lead strategic vendor relationships, technology investment planning and continuous improvement initiatives.

What you'll bring:

• Proven senior leadership experience in Enterprise Monitoring, Observability, Site Reliability Engineering (SRE), Service Assurance or Production Operations.
• Strong knowledge of APM, telemetry, metrics, logs, traces, event management, monitoring platforms and automation.
• Experience developing enterprise monitoring strategies, governance frameworks and operating models within complex hybrid environments.
• Strong understanding of ITIL, incident management, service availability, capacity management and operational resilience.
• Experience within banking, financial services or other highly regulated environments.
• Excellent stakeholder management, strategic planning and executive communication skills.
• Experience managing technology vendors, service providers and enterprise-wide transformation initiatives.

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