Internal Sales Coordinator Job in New Milton

Our client is a well-established, family owned, and successful manufacturer based in New Milton. They specialise in product design and tooling, providing a complete end-to-end manufacturing service. They are looking for a motivated, enthusiastic, and highly organised Internal Sales Coordinator to join their team. This is an exciting and varied role for someone who enjoys communicating with customers, building relationships, and taking a proactive approach to developing sales opportunities.

The successful Internal Sales Coordinator will play an important part in supporting sales activity, managing incoming enquiries, following up on warm leads, and previous customer correspondence, and ensuring that potential business opportunities are not missed. As the Internal Sales Coordinator you will be responsible for working closely with the wider team, particularly marketing, where you will also be involved in supporting promotional activity, developing customer engagement, and assisting with marketing campaigns designed to generate interest and new business.

Salary and Benefits:

• A salary of £28,000 - £31,000 per annum
• Working Monday to Friday 36 hours per week
• Onsite parking
• 25 days holiday plus Bank Holidays
• Pension contribution

Duties and Responsibilities:

• Managing incoming sales enquiries received via telephone, email and other communication channels
• Responding to customer enquiries promptly, professionally and efficiently
• Understanding customer requirements and providing relevant information to help progress potential sales
• Building and maintaining positive relationships with prospective and existing customers
• Ensuring all enquiries are recorded accurately and followed through to the appropriate next stage
• Proactively following up warm leads and prospective customers to develop sales opportunities
• Revisiting previous enquiries and correspondence to identify opportunities that may not have progressed initially
• Maintaining regular communication with potential customers through telephone calls and professionally written emails
• Preparing engaging follow-up emails to encourage further discussion and generate interest
• Developing an understanding of the sales pipeline and helping to move opportunities towards conversion
• Assisting with the preparation and delivery of marketing campaigns to generate new enquiries and sales opportunities
• Providing feedback to the marketing team on customer responses, enquiries and campaign performance
• Supporting email marketing and customer communication initiatives
• Maintaining accurate customer information, enquiry records, and sales data
• Ensuring all customer interactions and correspondence are recorded correctly within internal systems

Minimum Skills and Experience Required

• Excellent communication skills
• Attention to detail
• Strong organisational skills
• A proactive approach
• Good written skills
• Customer-focused attitude
• IT proficiency and comfortable using Microsoft Office, email systems, spreadsheets, and CRM
• The ability to work effectively with colleagues, particularly within the sales and marketing functions

This Internal Sales Coordinator job in New Milton would suit candidates from a commercial internal sales, sales administration, and customer service background.