Client Services Executive – Apparel

Location: Hammersmith, London

Salary: £27,000 + benefits

Job type: Full-time, Permanent

Working pattern: Office-based initially, with some home working available after full training

About the Company

A well-established London-based apparel design business specialising in bespoke uniforms and garments for well-known brands across hospitality, aviation, retail and events.

The business works closely with clients to develop and deliver high-quality garments, managing projects from the initial brief through to production and delivery.

This is an excellent opportunity to join a small, friendly team and work closely with experienced Account Managers while developing your career in client services and account management.

About the Role

We are looking for a Client Services Executiveto support the Account Management team with the day-to-day coordination of client projects and orders.

This is a varied role involving client communication, order management, administration and coordination.

You will be responsible for:

• Communicating with clients by phone and email
• Supporting Account Managers with day-to-day client requirements
• Processing and tracking client orders
• Updating internal systems and preparing reports
• Coordinating samples and garments
• Arranging embroidery, tagging and other garment customisation
• Monitoring stock and coordinating deliveries
• Tracking shipments and following up with suppliers and couriers
• Keeping clients and Account Managers updated on progress
• Responding to day-to-day client queries
• Providing administrative and operational support
• Helping to ensure projects are delivered accurately and on time

Full training will be provided, so previous experience within the apparel industry is not essential. However, a minimum of 6 months' customer or client service experience within a commercial environment is essential.

About You

We are looking for someone who is personable, organised and confident dealing with people, with strong attention to detail and a willingness to learn.

You may be a recent graduate or have some previous experience in commercial customer service, client services, account support, sales support, administration or coordination.

You will have:

• A minimum of 6 months' customer or client service experience within a commercial environment
• Good written and verbal communication skills
• Experience communicating with customers or clients by phone and email
• Strong organisational skills and attention to detail
• Confidence using IT and learning new systems
• The ability to manage multiple tasks and priorities
• A proactive and practical approach
• A friendly and professional manner
• An interest in fashion, clothing, apparel or textiles

Previous fashion or apparel industry experience is not essential. We are looking for someone with the right commercial experience, communication skills and organisational ability who is keen to learn and develop.

Relevant experience could include B2B customer service, client services, account support, sales support, order management, office administration or another commercial client-facing role.

Why Join?

• Full training and ongoing support
• Work on projects for well-known brands and organisations
• Learn how client projects are managed from order through to production and delivery
• Work closely with experienced Account Managers
• Develop your client service and account management skills
• Clear opportunity for career progression
• Small, friendly and collaborative team
• West London location
• Some home working available after full training

The Opportunity

This role would suit someone at the start of their career who already has some commercial customer or client service experience and enjoys working with people, organisation and variety.

You don't need previous experience in apparel. What matters is that you are confident dealing with clients, organised, commercially aware and keen to learn.

If you are looking to develop a career in client services and account management within an interesting and creative industry, we'd like to hear from you.