Pertemps Daventry are currently recruiting for professional and customer-focused Call Centre Agents to join a well-established and growing business based in Daventry. This is an exciting opportunity for candidates with previous call centre or customer service experience who are looking to join a supportive team and develop their career within a fast-paced customer-focused environment. Shift Options & Salary Afternoon Shift 4 on 4 off 14:00 - 22:00 * £13.00 per hour * £15.50 per hour between 21:00 - 22:00 * Equivalent salary: £18,250 per annum Night Shift - 4 on 4 off 20:00 - 07:00 * £13.00 per hour * £15.50 per hour between 20:00 - 06:00 * Equivalent salary: £28,789 per annum Key Responsibilities * Handling inbound customer enquiries professionally and efficiently * Providing accurate information and resolving customer queries * Managing customer requests and complaints with a positive approach * Making outbound calls where required * Updating customer records and databases accurately * Delivering exceptional customer service at all times * Following company procedures and escalating issues when necessary * Meeting service levels and performance targets * Working collaboratively within a supportive team environment About You * Previous call centre or customer service experience essential * Excellent verbal communication skills * Confident and professional telephone manner * Strong listening and problem-solving skills * Good IT and administration skills * High level of accuracy and attention to detail * Reliable, organised, and self-motivated * Able to work independently and as part of a team What's on Offer? ✅ Ongoing Work ✅ Full Training Provided ✅ 4 On 4 Off Shift Pattern ✅ Competitive Pay Rates ✅ Friendly and Supportive Team Environment ✅ Career Development Opportunities If you enjoy speaking with customers and delivering excellent service, we would love to hear from you. For more information or to apply, contact Niki at Pertemps Daventry on (phone number removed). Pertemps Daventry are acting as an Employment Agency in relation to this vacancy