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Leasehold Advisor

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City of Westminster · Posted 8 Oct 2026 · 29 applicants

£24 - £24.53/hour
Full-Time
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Aatom Recruitment is looking for Leasehold Advisor on behalf of a Local Authority. Job Title: Leasehold Advisor Contract Duration: 3 Months Hours Per Week: 36 ROLE PURPOSE: * Seeking skilled and experienced Leasehold Advisors to support our Housing Services, Collections, and Sales & Acquisition teams. This is a critical frontline role, ensuring that leaseholders receive accurate information, timely service, and excellent customer care. * Working across various Housing Service Centres within the borough, the Leasehold Advisor will process a wide range of leasehold-related transactions, handle complex enquiries, and carry out technical service charge calculations. The ideal candidate will have strong analytical capability, confidence managing financial data, and a solid understanding of leasehold legislation, including Section 20 requirements Experience * Prior experience working within the leasehold sector (essential). * Experience preparing and managing service charges and major works bills. * Understanding of Section 20 and Section 20B legislative requirements. * Experience working with financial controls and audit trails. Leasehold Services * Process applications for home ownership schemes, lease extensions, alterations, assignments, and property sales. * Liaise with solicitors and legal representatives to provide accurate assignment information and register notices. * Support leaseholders with payment advice and dispute resolution. Service Charge & Financial Responsibilities * Calculate both estimated and actual service charges (revenue and capital), ensuring compliance with all statutory, contractual, and policy requirements. * Produce accurate calculations for lessees, with full reconciliation against Council systems and complete audit trails. * Produce statutory Section 20 Notices, ensuring all information meets legislative and Council standards. * Prepare all documentation required for issuing major works bills, assessing liabilities in accordance with lease terms and Section 125 limitations. * Ensure accuracy of bills and create/maintain full audit trails. * Support the collection of service charge and major works income, meeting income targets. What This Role Will Achieve The Leasehold Advisor will: * Improve accuracy and timeliness in service charge production and leasehold-related processes. * Strengthen financial controls relating to income collection and statutory billing. * Reduce service backlogs and contribute to a more responsive and efficient housing service. * Enhance customer satisfaction by delivering reliable, accurate and informed advice
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