Service Manager – Repairs & Maintenance Salary: £50,000 per annum van and fuel card Location: Crewe, Cheshire Hours: Full-time, 40 hours per week (8am–7pm, Monday–Friday, plus Saturday mornings on a rota) Contract: Permanent Hybrid/ Agile  working (office, on-site and home) The Role An exciting opportunity has arisen for an experienced Service Manager to join the Repairs and Maintenance team of a leading housing provider in Crewe. You will manage and support an area-based operational team in the delivery of a high-quality Responsive Repairs service. Working within a hybrid model that blends office, on-site and home working, you'll have the autonomy to lead your team while keeping service quality at the heart of everything you do. What You'll Be Doing • Leading, managing and developing an operational repairs team to deliver an excellent, customer-focused responsive repairs service • Applying up-to-date knowledge of building construction, maintenance, repairs and safety legislation • Managing and performance managing operatives to achieve the highest standards • Overseeing sub-contractor management and delivery • Using repairs management information systems to monitor performance and drive service improvement • Staying ahead of housing sector best practice and relevant legislation What We're Looking For Essential: • Hands-on trade experience, supported by relevant NVQ or City & Guilds qualifications • Proven experience of managing, leading and developing operational teams • Up-to-date knowledge of building construction, social housing repairs and safety legislation • Knowledge and experience of sub-contractor management • Experience of successfully delivering an excellent customer-focused repair service • Experience of repairs management information systems • Excellent oral and written communication skills • Strong people management and performance management ability Essential Qualifications: • Relevant Technical qualification – Trade NVQ Level 3 (or equivalent) Desirable: • Experience of working as part of a management team delivering front-line services • Excellent organisational and time management skills • Site Management Safety (SMSTS) or IOSH  What You'll Get • £50,400 per annum plus van and fuel card • 25 days' holiday plus bank holidays, with the option to buy additional days and extra days awarded with length of service • Competitive workplace pension scheme with matched contributions • Life assurance – three times salary • Health Cash Back Plan covering dental, optical and a range of other treatments • Confidential Employee Assistance Programme, including counselling, stress helpline and advice on tax, fitness and childcare • Free eye tests and £55 towards glasses for VDU users • Lifestyle benefits portal – discounted gym membership, dining out, cinema, family days out, holidays and airport parking • Salary Extras discounts app – save on groceries, fashion, travel, entertainment and more • "Thank You" award scheme, with recognition payments of up to £350 for outstanding work • Payment of one professional body subscription per year, where relevant to your role • Menopause support through a dedicated health plan • Training and e-learning courses to support your growth and development • Financial support to study relevant professional qualifications • Cycle to Work scheme with savings of 30–40% • Season ticket travel loan • £100 annual allowance for personal learning – any topic of your choice • Car lease scheme with tax and NI savings If you're a hands-on leader with a trade background and a passion for delivering outstanding repairs services, we'd love to hear from you. Apply today and take the next step in your career