Role: 2nd Line Support Engineer Salary: £28,000-£35,000 DoE Location: Cheshire (with customer site visits) In office & driving licence required
An established and growing business is looking for a 2nd Line IT Support Engineer to join its team.This is a varied, hands-on role where you'll support a range of customers, troubleshoot technical issues and get involved in IT installations and infrastructure projects.
Key Responsibilities:
Provide 2nd line support and resolve technical issues.
Troubleshoot Windows, Microsoft 365, servers and user accounts.
Diagnose network issues involving firewalls, switches, routers and Wi-Fi.
Install and configure computers, servers and network equipment.
Visit customer sites to carry out repairs, upgrades and installations.
Support new customer setups, migrations and infrastructure projects.
Work with the wider technical team to resolve more complex issues.
Keep support tickets and technical documentation up to date.
Provide friendly and effective customer service.
Key Skills:
Experience in an IT support role, ideally at 2nd line level.
Good knowledge of Windows, Microsoft 365 and Windows Server.
Understanding of Active Directory and Entra ID.
Knowledge of networking, including DNS, DHCP, TCP/IP and VPNs.
Experience troubleshooting hardware and connectivity issues.
Good communication and problem-solving skills.
The ability to work independently and as part of a team.
A full UK driving licence and willingness to travel to customer sites.
Benefits:
Exposure to a wide range of technologies and customer environments.
Hands-on experience with infrastructure and networking projects.
Training and opportunities to develop your technical skills.
The chance to grow your career within an expanding business.
If you are interested, please apply now! Role: 2nd Line Support Engineer Salary: £28,000-£35,000 DoE Location: Cheshire (with customer site visits) In office & driving licence required