Business Support Administrator - Families

City of Wolverhampton Council

Location: Wolverhampton city council
Hours: 37 Hours per week, Monday to Friday (09:00am - 5:00pm)
Workstyle: Office Based
Pay Rate: £13.69 per hour
Grade: 4

About the Role

City of Wolverhampton Council is seeking a highly organised and customer-focused Business Support Administrator to join our Families Business Support Team.

This is an excellent opportunity for an experienced administrator who enjoys working in a fast-paced environment, providing high-quality administrative and financial support while making a positive contribution to services that support children, families, and communities across Wolverhampton.

Reporting to the Business Support Team Leader, you will play a key role in ensuring the smooth day-to-day running of Business Support Units, delivering efficient administrative services and excellent customer care to both internal and external stakeholders.

Key Responsibilities

As a Business Support Administrator, you will:

• Act as a first point of contact for enquiries, providing excellent customer service.
• Provide comprehensive administrative support across Business Support Units.
• Support meetings by arranging venues, coordinating attendees, producing agendas, and taking accurate minutes.
• Process financial transactions and assist with budget administration.
• Order goods, equipment, stationery, and resources, including using the Council's PCARD purchasing system.
• Monitor and reconcile financial transactions.
• Manage incoming and outgoing post, shared mailboxes, scanning, and document management.
• Prepare professional reports, correspondence, presentations, training materials, and conference documentation.
• Support recruitment and interview processes.
• Track and coordinate Freedom of Information requests.
• Maintain accurate records and update service databases.
• Liaise effectively with colleagues, partner agencies, and members of the public.
• Contribute to service improvements and support agile working practices.
• Assist with health and safety responsibilities, including emergency procedures and workplace inspections.

About You

We are looking for someone who can demonstrate:

Previous experience in an administrative support role

Excellent organisational skills with strong attention to detail

Outstanding customer service skills

Strong written and verbal communication skills

Ability to work under pressure and manage competing priorities

Experience supporting meetings and taking minutes

Good ICT skills, including proficiency in Microsoft Office applications

Ability to work independently and as part of a team

Experience managing complex workloads in a busy environment

Strong record-keeping and information management skills

Why Join Us?

At City of Wolverhampton Council, we are committed to delivering excellent services to our residents while creating a supportive and inclusive workplace for our employees.

We are proud of our commitment to:

• Equality, diversity and inclusion
• Learning and development opportunities
• Flexible and collaborative working practices
• Continuous service improvement
• Corporate Parenting responsibilities

Corporate Parenting Commitment

"Corporate Parenting is the collective responsibility of the Council to provide the best possible care and protection for children who are looked after."

If you are an organised administrator with excellent customer service skills and a proactive approach to supporting busy teams, we'd love to hear from you.

Apply today and help us make a difference for children, families, and communities across Wolverhampton.

Thank you for your interest in this opportunity with City of Wolverhampton Council.

Due to the high volume of applications we receive, only candidates shortlisted for interview will be contacted. If you have not heard from us within 5 working days of submitting your application, please assume that on this occasion you have been unsuccessful.

We would like to thank you for the time and effort invested in your application and wish you every success in your future career.