Are you a great listener who can stay calm under pressure and help people get the support they need? We're looking for a Customer Service Advisor or a Call Handler to join a busy out-of-hours helpdesk team in Blackburn. With the busy season approaching, the team is expanding to support an increase in calls from tenants reporting maintenance and repairs requests. Paying £13.45 per hour, this is a temporary position for 12 weeks working in the evenings during the week and weekends, with the opportunity to go permanent. You'll receive training on the company's established processes and systems, so you'll understand how to assess requests, record information accurately and ensure each issue reaches the right team. If you have at least 1 year of call centre or customer service experience and enjoy helping people find solutions, this could be a great opportunity for you! What will you be doing as a Customer Service Advisor / Call Handler? Answering a high volume of calls from tenants reporting maintenance and repairs requests Listening carefully to understand the problem and asking the right questions to establish the root cause Following a structured questionnaire to gather all the necessary information about each issue Assessing and triaging requests as emergency, urgent or non-emergency Recording information accurately using ticketing systems, drop-down menus and set processes Passing completed requests to the appropriate team, who will arrange the necessary repairs or fixes Providing reassurance and clear information to tenants, including those who may be vulnerable or distressed Recognising when an issue needs further attention and escalating it in line with the relevant proceduresWhat's in it for you? £13.45 per hour Opportunity to secure a longer-term position after the initial 12 weeks. Established training programme 2 paid 10-minute breaks during your shift. Unpaid 30-minute lunch break. Immediate start Valuable experience - develop your call handling, problem-solving and customer service skills in a fast-paced environment Why would you join this company? You'll be joining an established team providing an important out-of-hours service, helping tenants report property issues and ensuring their concerns are recorded, prioritised and passed to the right people for action. Accuracy is key, as the information you gather helps the repairs team understand the problem and arrange the appropriate fix. You'll be supported by an established training process, giving you the knowledge and guidance needed to learn the systems and carry out the role effectively. This is a great opportunity for someone who enjoys helping people, working as part of a team and making a practical difference to the customer experience. What we're looking for What's essential: At least 1 year's call centre customer service experience. Strong listening skills and the ability to ask relevant questions to understand a customer's issue. An empathetic approach and good emotional intelligence, particularly when speaking to vulnerable or distressed customers. Clear communication skills and a professional telephone manner. Excellent attention to detail, ensuring information is recorded accurately and all required questions are answered. The ability to follow set procedures and categorise requests correctly. The ability to manage a high volume of calls, moving efficiently from one conversation to the next while maintaining good customer service. What's helpful but not essential: Experience in property maintenance, housing, repairs or facilities management. Experience using ticketing systems, CRM databases or structured call-handling questionnaires. Experience assessing and prioritising customer requests or incidents. The Essentials Salary: £13.45 per hour Hours: Weekday evenings, 5:00 pm-10:00 pm, and weekend shifts, 8:00 am-5:00 pm. Shifts will depend on the rota and service requirements. Breaks: Two paid 10-minute breaks and one unpaid 30-minute lunch break per shift. Location: Blackburn Job type: Temporary for 12 weeks, with the opportunity to go permanent. Start date: Immediate To Apply If you're an experienced call centre professional looking for an immediate start, structured training and the opportunity to secure a permanent position, we'd LOVE to hear from you! Send your CV today to be considered for this opportunity. Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database