Role: Export Documents Assistant

Salary: Starting salary £29,328. Rising to £32,772 and then £36,204 once internally signed off as competent on each document. Takes around one year to complete.

Location: Central London/Hybrid (3 in office, 2 at home) plus occasional travel to other closely located offices

Skills: Export Documentation, Administrative skills, IT literate, Customer service

Status: Permanent

Hours: Monday - Friday 9-5pm (35 hour week)

Who You'll Be Working for:

This well known company is the voice of London business and the premier sounding-board for engagement with businesses in the capital.

Export Documents Assistant - What you'll be doing each day:

The Export Documents Assistant is a role supporting the accurate and efficient delivery of Trade Documentation services. Processing time-critical trade documentation, responding to customers, maintaining records and completing routine financial and administrative tasks. Full training will be provided, and responsibility will increase as competence is demonstrated.

• Process, check, certify and issue ATA Carnets, Certificates of Origin, Arab documentation and other relevant trade documentation in line with procedures and controls.
• Check applications and supporting information for completeness, accuracy and discrepancies, requesting further information or escalating where required.
• Assist with ATA Carnet administration and discharge work.
• Maintain accurate records for audit, compliance and data protection purposes.
• Complete agreed customs documentation or declaration activities only after relevant training and competency assessment.
• Respond to customer enquiries by email, telephone and face-to-face, explaining services, requirements and processes clearly.
• Resolve routine enquiries and refer complex issues, complaints or compliance concerns to an appropriate colleague.
• Identify relevant company services and refer customer enquiries to the appropriate team.
• Raise invoices, process relevant charges and support daily financial reconciliation.
• Maintain electronic and paper records, including archiving and document retention activities.
• Maintain stocks of forms, stationery and operational materials, process orders and retrieve materials from designated storage locations when required.
• Work collaboratively across Trade Documentation and Services and support other issuing locations during operational demand, absence or change.
• Attend relevant meetings and support internal or external events where appropriate.

Export Documents Assistant - The skills you'll need to succeed:

• Previous experience in an administrative role.
• An understanding of export documents
• To have a strong understanding of the importance of collaborative working with a teamwork orientated focus
• Excellent customer service skills
• Strong organisational, time management and communication skills
• Excellent attention to detail
• Ability to multi-task
• Able to build good working relationships with both internal and external stakeholders
• Ability to work autonomously
• Good working knowledge of Word, Excel and Outlook

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

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