Assistant Manager

The Carlton Hotel | Ilfracombe | Permanent

Salary

£27,500 per year

Hours

35 hours per week, five days from seven

Working pattern

Flexible shifts, including evenings and weekends

Start date

As soon as possible

About the opportunity

The Carlton Hotel is looking for an energetic and dependable Assistant Manager to help the owners with the day-to-day running of our independent 35-bedroom boutique hotel in Ilfracombe. This varied, guest-facing position covers reception, guest services, food and beverage operations and event planning. It will suit someone who is hands-on, takes pride in excellent service and enjoys supporting guests and colleagues.

Key responsibilities

• Welcome guests and support reception duties, including arrivals, departures, enquiries and reservations.
• Help resolve guest requests promptly and maintain a warm, professional standard of service.
• Support food and beverage service across the hotel, including preparing service areas and assisting during busy periods.
• Help maintain operational standards and assist with the planning and delivery of hotel events, functions and group bookings.
• Work closely with the business owners and wider team to support the smooth day-to-day running of the hotel.

About you

Food and beverage experience is essential. Experience in hospitality, hotels or customer service would be an advantage.

• Honest, dependable and comfortable taking responsibility.
• Energetic, practical and willing to take a hands-on approach.
• A good listener who communicates clearly with guests and colleagues.
• Guest-focused, organised and able to remain calm when priorities change.
• Flexible and available to work evenings and weekends as part of a five-days-from-seven rota.

What we offer

• Permanent, year-round employment in a stunning North Devon coastal location.
• Meals while on duty.
• Staff discount.
• Workplace pension.
• Uniform provided.

How to apply

Please apply through the appointed recruitment agency. The position is available for an immediate start or as soon as possible.

The Carlton Hotel welcomes applications from suitably qualified candidates and is committed to providing an inclusive working environment.