About the role Joiner/Multi-Trader

Purpose Joiner/Multi-Trader

To deliver an innovative, efficient and flexible service that is customer focused, compliant and sustains high levels of excellence and quality. Support NCHAs objectives of being a leader in providing an excellent maintenance service to NCHAs tenants and external customers; in line with NCHAs vision of More Homes, Great Services, Better Lives.

Main responsibilities Joiner/Multi-Trader

Carry out installation, maintenance and repair work for the Associations housing stock and external customers in accordance with agreed targets and procedures; ensuring services are compliant with relevant legislation and regulations.

Carry out Joinery/Multi Trade installations, upgrades, maintenance and repairs in NCHA managed properties.

Co-ordinate the services of other trades and work with colleagues, contractors and partners to ensure a seamless and excellent service to customers.

Manage stock/supplies to ensure works are not delayed.

Complete and return documentation within agreed timescales; updating and maintaining manual and computerised records.

Work in an efficient manner that delivers value for money, identify efficiencies, gaps in service delivery, and communicate them to line management.

Use information available to identify customer needs and ensure services are tailored to meet those needs.

Understand your responsibilities under Health & Safety legislation; ensuring that all activities are discharged in a safe manner, minimizing risk at all times.

Keep your line manager informed of any issues or barriers to the effective delivery of your service area /maintenance services at the earliest opportunity and contribute to the development and effective operation of the Team.

Provide relief cover for colleagues and provide emergency cover if required for business continuity.

Understand performance standards for your role to deliver on objectives and targets agreed at performance management meetings.

Knowledge

NVQ 3 or equivalent qualification in joinery trade e.g. City & Guild

Skills and experience Joiner/Multi-Trader

Extensive, demonstrable post qualification experience in the relevant trade

Demonstrable recent experience of undertaking multi-trade works e.g. plumbing, plastering, tiling, painting

Demonstrable success in the delivery of a variable workload in a customer focused environment and working in a target driven service

Understanding and experience of working to current Health and Safety requirements

Demonstrable excellent communication skills

Ability to use computerised data recording equipment