Credit Control Administrator (12-month FTC)

Location: Watford (Hybrid Working - 2 Days in Office, 3 Days Remote)

Salary: £31,000 - £33,000 per annum (dependent on experience)

Reporting To: Accounts Receivable Manager

We are looking for a proactive and detail-oriented Credit Control Administrator to join our Finance team based in Watford. This hybrid role offers the flexibility of working from home three days per week and collaborating with colleagues in the office two days per week.

The successful candidate will be responsible for managing customer accounts, reducing aged debt, resolving account queries, and supporting the wider finance function. Strong experience using NetSuite ERP is desirable not essential, alongside excellent communication and relationship-building skills.

Key Responsibilities

We have an exciting opportunity to join our clients dynamic and hardworking Accounts Receivable team as an Accounts Receivable Administrator. You will support the Accounts Receivable team in managing customer queries, reducing aged debt, minimising risk, and maximising cash flow.

Your duties will include:

• Working with customers and internal departments to resolve queries within agreed service levels
• Delivering invoices and statements to customers.
• Allocating customer receipts accurately and in a timely manner.
• Processing debit and credit notes as required.
• Using customer spend management portals, such as Coupa, to upload invoice data and support the collection of payments.
• Processing customer direct debit payments monthly.
• Providing administrative support to the Accounts Receivable team.
• Undertaking any other ad hoc duties as required.

Skills & Experience

• Previous experience in a Credit Control, Accounts Receivable, or Finance Administration role.
• Strong working knowledge of NetSuite ERP desirable
• Proven experience managing aged debt and debt collection processes.
• Excellent communication and customer service skills.
• Strong reconciliation and problem-solving abilities.
• Proficient in Microsoft Excel and the wider Microsoft Office suite.
• Strong attention to detail and organisational skills.
• Ability to manage multiple priorities and meet deadlines.

Desirable

• AAT qualification or studying towards a finance qualification.
• Experience working within a fast-paced commercial environment.
• Knowledge of credit risk management and credit assessment processes.

Personal Attributes

• Professional and confident communicator.
• Highly organised with excellent attention to detail.
• Self-motivated and proactive.
• Customer-focused approach.
• Resilient and capable of handling challenging conversations professionally.
• Strong team player with the ability to work independently.

Benefits

• Hybrid working arrangement (2 days in the office, 3 days from home).
• Modern offices with parking
• Generous pension scheme.
• 24 days annual leave plus bank holidays - increasing with service
• Ongoing training and development opportunities.
• Employee Assistance Programme.
• Career progression opportunities within a growing finance team.