Account Manager - Disconnections Team

Are you looking for a role that offers career progression, real work-life balance and structured professional development?

Our client is a forward-thinking, people-focused organisation based in Hatfield and they’re looking for an Account Manager to join their close-knit Disconnections team. You’ll receive full, comprehensive training from day one.

Why this role stands out

• 35-hour working week – Monday to Friday, 9am–5pm - all office based - no hybrid working available.
• £26,000 - £27,000 basic salary + up to £6,000 achievable bonus
• Up to £6,000 per annum bonus structure designed to be realistic, transparent and regularly achieved
• Structured training plan and ongoing coaching to support your development
• Team-orientated, collaborative environment where success is shared
• A business that genuinely invests in its people

The Role

As an Account Manager, you’ll manage a portfolio of B2B accounts, acting as a professional point of contact while building strong client relationships.

Your responsibilities will include:

• Managing corporate client accounts
• Contacting clients via phone, email, letters and SMS
• Negotiating payment plans and resolving disputes for debtors
• Ensuring compliance with all regulations and industry standards
• Maintaining positive, long-term client relationships
• Working closely with colleagues in a supportive team environment

Full training is provided, giving you the confidence and knowledge to succeed.

What we’re looking for

• Confident, positive, and professional communication style
• Ideally a background in utilities or debt management
• A willingness to learn and develop new skills
• Strong listening and negotiation abilities
• Good business awareness
• Comfortable using MS Office
• Adaptable, resilient, and team-focused

Rewards & Benefits

• £26,000 - £27,000 basic salary + up to £6,000 performance bonus
• Professional development and ongoing training
• Friendly, team-based culture with collaborative targets
• Company events, social activities and away days
• Long-term career progression within a stable, growing business