Trade Counter Manager – Plumbing & Heating Location: Berkshire Salary: Negotiable, dependent on experience Working Pattern: Four-day or five-day working week available Simon Acres Recruitment is working with a well-established and successful plumbing and heating merchant to recruit an experienced Trade Counter Manager for their team in Berkshire. This is an excellent opportunity for a commercially minded individual to take ownership of a trade counter operation, lead by example and help drive sales while maintaining excellent customer service standards. The Role As Trade Counter Manager, you will oversee the day-to-day running of the trade counter, ensuring the team delivers an efficient, knowledgeable and professional service to customers. You'll play a key role in developing customer relationships, maximising sales opportunities and ensuring the smooth operation of the department. Your responsibilities will include: - Managing and motivating the trade counter team, supporting performance and development. - Overseeing daily trade counter operations and ensuring excellent customer service. - Using your plumbing and heating product knowledge to advise customers and support the team. - Driving sales growth, identifying new business opportunities and maximising profitability. - Building and maintaining strong relationships with trade customers and suppliers. - Managing customer enquiries, quotations, orders and sales transactions. - Overseeing stock control, replenishment and the organisation of the trade counter. - Ensuring the counter and surrounding areas are well presented, organised and compliant with health and safety requirements. - Monitoring sales performance and supporting the achievement of branch targets. - Working closely with the wider branch team to ensure operational efficiency. About You The successful candidate will ideally have: - Previous experience in a trade counter management or supervisory role within plumbing and heating or a related merchant environment. - Strong plumbing and heating product knowledge. - Proven sales ability and a commercially focused approach. - Experience leading, motivating or developing a team. - Excellent communication and customer relationship skills. - Strong organisation, problem-solving and decision-making abilities. - A proactive attitude and the ability to lead by example in a busy trade environment. What's on Offer? - The opportunity to join a well-established, successful company. - A choice of four-day or five-day working week. - Salary negotiable depending on experience and product knowledge. - A supportive, team-focused working environment. - The opportunity to take ownership of the trade counter and contribute to business growth. How to Apply If you have plumbing and heating product knowledge, leadership experience and a passion for delivering excellent customer service, Simon Acres Recruitment would love to hear from you