Role Purpose As Store Manager you will be fully responsible and accountable for driving and delivering all aspects of the Retail Stores’ KPIs. This includes people management within their store from attraction and recruitment to development, succession planning and effectively addressing underperformance. The store manager will ensure that there is 100% compliance with all operational processes and procedures within the store. As manager they will lead from the front and act as an ambassador for the Company by ensuring that all Mamas & Papas customers receive the very best customer experience. Role & Responsibilities: Sales & Performance • Drive sales and profitability by owning the store's P&L • Analyse trading performance and put action plans in place to hit targets • Build strong relationships with internal and external partners Customer Experience • Deliver excellent customer service and make the most of every sales opportunity • Use customer feedback to keep improving the in-store experience • Set the standard for shop floor and back-of-house presentation People Leadership • Recruit, induct and develop a high-performing team • Coach and mentor colleagues, and build a strong succession plan • Keep the team informed and engaged with company goals • Manage performance fairly and consistently, in line with company policy Operations • Oversee cash, stock, payroll and rota planning • Take full responsibility for Health & Safety, keeping the store safe and welcoming • Prepare for store visits and follow through on actions If you'd like it even shorter, I can condense it to a single list of six or seven bullets. Knowledge, Skills & Experience What you'll need • GCSEs in Maths and English • Experience managing or deputising in a store or concession About you • A proven track record of driving sales, profit and commercial initiatives in retail • A strong, inspiring leader who's passionate about customer service and developing people • A great communicator who builds positive, open relationships • Resilient and solution-focused, with a positive "can do" attitude • Organised and adaptable, able to prioritise as the store's needs change • Someone who Embodies the Mamas & Papas brand values