Location: Alton Pay: £16 per hour Hours: Monday to Friday, 9am-5pm Contract: Temporary, ongoing
About the Role We're looking for a customer-focused Property Administrator to support residents within a portfolio of independent living properties. This role involves helping customers maintain their tenancies, resolving housing-related issues and ensuring residents receive the right advice and support to live independently.
You'll work with a range of customers, partner organisations and internal teams, providing practical guidance and helping to resolve issues before they escalate.
Key Responsibilities
Provide housing-related advice and support, helping residents maintain their tenancies and live independently.
Assess customer needs, manage cases and develop support plans with clear actions and outcomes.
Assist with rent arrears, benefit claims, budgeting and signposting customers to relevant support services.
Support the resolution of housing issues, including anti-social behaviour, safeguarding concerns and tenancy-related challenges.
Maintain accurate customer records, complete risk assessments and ensure information is handled confidentially.
Identify and report property repairs, maintenance issues and health and safety concerns.
Build effective relationships with residents, colleagues and external agencies to deliver a high-quality service.
About You
Experience in a customer-facing advisory, housing, property administration or support-based role.
Excellent communication and relationship-building skills, with a patient, empathetic and professional approach.
Strong organisational skills, with the ability to manage a varied workload and prioritise effectively.
Confident handling sensitive situations, resolving problems and maintaining accurate records.
Good IT skills, including Microsoft Word and Excel.
An understanding of housing, tenancy management, welfare benefits or safeguarding would be beneficial.
A full, clean driving licence and access to travel between sites is essential.
This is a great opportunity for someone who enjoys helping people, solving problems and making a positive difference through a varied, customer-focused role.
Interested? Submit your CV to be considered, or contact Molly directly at .