Senior IFA Administrator

Berkhamsted, Hertfordshire

Up to £35,000

Full-Time, Permanent

Join a Growing Independent Financial Planning Firm

An established and highly regarded Independent Financial Adviser firm in Berkhamsted is seeking an experienced Senior Client Services Specialist to join its Client Services team.

This is an excellent opportunity for an experienced IFA Administrator looking to progress into a senior position, taking ownership of complex client cases while supporting the development of junior colleagues. The successful candidate will play a key role in ensuring exceptional levels of service and administrative excellence across the business.

The Opportunity

As a Senior Client Services Specialist, you will manage complex post-sale administration across a broad range of financial planning cases. Working closely with Advisers and Paraplanners, you will ensure business is processed efficiently, accurately and in line with regulatory requirements.

You will also act as a source of support and guidance for colleagues, helping to develop specialist administration skills and promote best practice.

Key Responsibilities

Complex Case Administration

• Manage post-sale administration for complex financial planning cases.
• Maintain accurate client records and create/update wealth management reports.
• Obtain and prepare specialist information, including CETVs, illustrations, Letters of Authority and provider documentation.
• Submit new business and review applications to providers via online platforms and manual processes.
• Monitor and progress cases through to completion, ensuring timely implementation.
• Maintain client files in accordance with compliance standards, including MiFID and GDPR requirements.

Client Service & Quality

• Act as a key point of contact for clients, delivering a professional and responsive service.
• Support the resolution of client queries and complaints in a professional and empathetic manner.
• Assist with basic suitability report writing, including reviews, Bed & ISA transactions, fund switches and withdrawal cases.
• Liaise with major investment and pension providers to efficiently manage client cases.

Skills & Experience Required

Essential

• Minimum 2 years' experience within an Independent Financial Adviser (IFA) environment.
• Good understanding of the financial planning process, including MiFID and GDPR.
• Experience with investment and pension platforms, including:
  • New business submissions
  • Withdrawals
  • Sell-downs
  • Phasing transactions
• Experience using XPlan, Intelligent Office or a similar back-office system.

Benefits

• Salary up to £35,000, depending on experience.
• 25 days annual leave plus bank holidays.
• Contributory pension scheme.
• Life assurance.
• Holiday purchase scheme.
• Employee referral programme.
• Financial support towards professional qualifications and ongoing career development.

Apply Now

If you are an experienced IFA Administrator seeking a senior role within a supportive and professional financial planning environment, I would be delighted to hear from you.

Synonyms

IFA Administrator, Financial Planning Administrator, Client Support Administrator, Financial Services Administrator, Wealth Management Administrator, Client Delivery Administrator