Resident Manager

Location: Leatherhead
Contract: Full-Time, Permanent
Hours: 40 hours per week

• Monday to Friday: 8:30am to 5:30pm and 9:00am to 6:00pm on a rotating basis
• Two Saturdays per month (9:00am to 5:00pm) on a rota basis

About the Role

Our confidential client is seeking an experienced and customer-focused Resident Manager to join a thriving residential community in Leatherhead. This is an excellent opportunity for someone with a background in residential lettings, property management, build-to-rent, or student accommodation who is passionate about delivering exceptional customer service and creating a positive resident experience. [Resident M...JULY 2025 | PDF]

As Resident Manager, you will be responsible for supporting residents throughout their tenancy journey, from initial enquiry and viewings through to move-in, ongoing occupation, and move-out. You will play a key role in maintaining high occupancy levels, ensuring properties are presented to an exceptional standard, and fostering a welcoming community environment. [Resident M...JULY 2025 | PDF]

Key Responsibilities

• Conduct property viewings and support prospective residents through the reservation and move-in process.
• Help achieve occupancy, revenue, and customer satisfaction targets.
• Deliver an outstanding customer experience to residents, visitors, contractors, and prospective tenants.
• Manage the resident journey from enquiry through to move-out.
• Carry out apartment inspections and identify maintenance issues or tenancy breaches.
• Complete inventory check-in and check-out reports.
• Manage tenancy end processes, including deposit returns.
• Maintain accurate records and update internal property management systems.
• Support resident engagement initiatives, community events, and wellbeing activities.
• Assist with parcel management and postal services.
• Coordinate utility account updates for incoming and outgoing residents.
• Provide reception and front-of-house support as required.
• Work collaboratively with colleagues to ensure smooth day-to-day operations across the community. [Resident M...JULY 2025 | PDF]

About You

To be successful in this role, you will have:

• Previous experience within residential lettings, property management, build-to-rent, PBSA, or a similar sector.
• Experience conducting property viewings and converting enquiries into tenancies.
• Strong customer service and resident engagement skills.
• Excellent verbal and written communication abilities.
• Confidence handling complaints and resolving issues professionally.
• Strong organisational skills and attention to detail.
• The ability to manage multiple priorities in a fast-paced environment.
• Good working knowledge of Microsoft Office applications.
• Experience using property management systems would be advantageous.
• ARLA qualification (or equivalent) would be beneficial. [Resident M...JULY 2025 | PDF]

What's on Offer

• Permanent full-time opportunity.
• Chance to work within a premium residential environment.
• Supportive and collaborative team culture.
• Opportunities for professional development and career progression.
• Varied role with a strong focus on customer experience and community engagement. [Resident M...JULY 2025 | PDF]

Please note: The name of the employer is being kept confidential at this stage of the recruitment process. Further details will be provided to shortlisted candidates.