Facilities Assistant – Part-time, Ad Hoc

Are you an experienced Facilities or Workplace professional who enjoys being at the heart of a busy office? Are you proactive, hands-on, and confident dealing with everything from meeting room technology and client requirements to unexpected operational issues?

If you enjoy taking ownership, solving problems, and creating a great workplace experience, we'd love to hear from you.

About the role

Join the Ipsos UK Facilities team and play a key role in creating a welcoming, productive, and professional workplace for colleagues, clients and visitors.

This is a part-time, flexible ad-hoc role based at our office near Tower Bridge. Shifts are available between 7:00am and 6:00pm and are offered according to business needs, including team absences, annual leave and periods of increased activity. Applicants therefore need the flexibility to work early starts and later finishes when required.

As a Facilities Assistant, you'll be at the heart of our day-to-day office operations. You'll be visible, approachable, and ready to take ownership, whether you're welcoming visitors, preparing meeting spaces, supporting an event, troubleshooting an AV issue, or responding to an unexpected Facilities problem.

You'll work as part of a collaborative Facilities team responsible for:

• Reception and front-of-house services
• Meeting rooms and audiovisual technology
• Hospitality and catering coordination
• Client and internal events
• Workplace presentation and office standards
• Facilities requests and day-to-day building issues
• Contractor and supplier coordination
• General Facilities administration and operational support

You'll need to be comfortable switching between priorities, using your initiative and following issues through to resolution. We are looking for someone who doesn't wait to be asked, but notices what needs doing and takes appropriate action.

This is an excellent opportunity for someone with Facilities or Workplace Operations experience who enjoys variety, takes pride in excellent service and wants to contribute to a dynamic global organisation.

About you

You'll be someone who is:

• Friendly, approachable, and professional, with a natural service mindset.
• Proactive and hands-on, with the initiative to spot issues and act on them.
• Highly organised and able to juggle competing operational priorities.
• Calm, resilient and solutions-focused when plans change or problems arise.
• Comfortable taking ownership and following tasks through to completion.
• A collaborative team player who is equally comfortable working independently.
• Confident communicating with colleagues, clients, visitors, contractors, and suppliers.
• Curious about technology and willing to learn new systems and ways of working.
• Reliable and flexible, recognising that Facilities Operations sometimes requires an immediate response to unexpected situations.

Essential skills and experience

• Previous experience working in a busy Facilities, Workplace, Office Operations and/ or the hospitality sector.
• Strong interpersonal, communication and customer-service skills.
• Experience managing multiple tasks and changing priorities in a fast-paced environment.
• Strong organisational, administrative, and time-management skills.
• Good working knowledge of Microsoft Office applications.
• Confidence using audiovisual and meeting-room technology, or the ability to quickly learn new systems.
• Strong practical problem-solving skills and a solutions-focused approach.
• Ability to work independently, use initiative and make sensible decisions within agreed responsibilities.
• Comfortable with practical meeting-room set-up activities, including arranging tables and chairs where required.

Desirable skills and experience

• Experience supporting reception, front-of-house or workplace services.
• Experience supporting meetings, events, catering or hospitality.
• Familiarity with Facilities Management or Workplace Management systems.
• Experience coordinating contractors or suppliers and supporting building maintenance activities.
• Experience using digital data collection, reporting or analytics tools.
• Confidence using digital tools and an interest in how AI can improve workplace efficiency and service delivery.
• Experience working within a large, diverse or complex organisation.
• Experience responding calmly and appropriately to incidents or emergency situations.

About Ipsos

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success: a more diverse workforce enables us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.

We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer.

Ready to make an impact?

If you're an experienced Facilities or Workplace professional who enjoys variety, takes ownership and gets satisfaction from making things run smoothly, we'd love to hear from you. Apply now.