Customer Support Executive

Location: Bracknell

Hours: 35 hours per week, Monday to Friday, 9:00am – 5:00pm

Salary: £23,500 per annum (£12.71 per hour)

My client is a leading online retailer specialising in video games, consoles, and electronics. They are looking for a Customer Support Executive to join their team. This role is ideal for someone with previous customer service experience, excellent communication skills, and the ability to build strong relationships with customers over the phone and through digital channels.

Key Responsibilities

• Deliver outstanding customer service.
• Build and maintain positive relationships with customers.
• Respond promptly and professionally to helpdesk and customer enquiries.
• Manage email correspondence efficiently.
• Collaborate effectively within a supportive team environment.

Requirements

• Experience providing customer support via helpdesk, telephone, live chat, and social media platforms.
• Excellent written and spoken English with strong grammar.
• Fast and accurate typing skills.
• Professional customer service etiquette.
• Ability to work well as part of a team.
• A quick learner with strong multitasking skills.