Customer Service Administrator, £15-£19 per hour, Hamilton, Immediate Start Benefits * Temp-to-permanent opportunity for long-term career progression. * Pay rate of £15.38 PAYE or £19.95 via Umbrella. * Monday to Friday, 8:30am–5:00pm, with one hour unpaid lunch. * 37.5 hours per week. * Full training provided, with support from experienced colleagues to develop skills and knowledge. Responsibilities * Handle approximately 5–30 inbound customer calls daily, providing excellent customer service. * Process customer orders accurately from initial enquiry through to final invoicing. * Enter customer purchase orders (POs) onto the Business Central system. * Process statements, credits, quotations and proof of deliveries. * Advise customers on product pricing and availability. * Arrange shipments through third-party logistics providers. * Prepare pick instructions for production and warehouse teams. * Compile daily management dashboard information. * Support the accountant with debt collection, purchase order management, financial transactions and reporting. * Learn to create product codes and interpret customer prescription forms. Requirements * Previous customer service, administration or order processing experience. * Excellent written and verbal communication skills, with confidence handling telephone enquiries. * Strong IT skills, particularly Microsoft Excel, with knowledge of Word. * A positive attitude, willingness to learn and a strong customer-focused approach. * Ability to multitask, prioritise workloads and maintain accuracy under pressure. * Good organisational skills and attention to detail. * Experience in a small business environment and familiarity with invoicing would be advantageous