Job Title: Field Service Manager Location: Bracknell, Office Based Salary: Competitive Job Type: Permanent, Full time As Field Service Manager, you will play a key role in leading and supporting our Building Performance Engineers, ensuring our field services are delivered safely, efficiently and to consistently high standards. You will oversee day-to-day deployment, operational performance and team competency, while resolving delivery challenges and helping ensure we continue to meet our commitments to customers. ​Key Responsibilities: Team Leadership & Management: * Lead, support and develop Building Performance Engineers, providing guidance and taking appropriate action where required. * Recruit, onboard and train employees, including managing probation and performance review processes. * Manage day-to-day team operations to maintain efficiency and support organisational goals. * Ensure appropriate management of employee matters in line with regulatory requirements and internal policies. * Champion a culture of safety, wellbeing, accountability, continuous improvement and development.. * Contribute to a collaborative, high-performing team.. * Deputise for the BPE management team when required. Operational Excellence & Efficiency: * Oversee scheduling, resource planning and workforce coverage across the team. * Monitor operational KPIs, including completion rates, productivity and resource utilisation. * Ensure tasks and projects are delivered on time and to the required quality standards. * Allocate resources effectively and address avoidable delays, repeat visits, aborted work and remedial activity. * Ensure field records and supporting information are completed accurately and promptly. * Provide feedback to support the improvement, streamlining and implementation of operational processes. Safety, Quality & Risk Management: * Ensure compliance with health and safety requirements, industry regulations, company policies and quality standards, including ISO/IEC 17025 and ISO 9001. * Conduct audits and assessments to demonstrate competency, identify opportunities for improvement and support regulatory compliance. * Stop or escalate work where there are material safety, quality, competency or compliance concerns. * Ensure incidents, non-conformities and operational risks are appropriately recorded and escalated. Technical Expertise: * Support engineers with day-to-day operational queries relating to service delivery. * Maintain knowledge of regulatory and technical developments relevant to the industry and communicate these to stakeholders. * Ensure team members have the necessary technical skills and training. * Refer matters requiring specialist technical judgement or formal approval to the appropriate technical authority. Customer & Market Focus: * Address customer enquiries and complaints in a timely and professional manner. * Respond effectively to client needs and escalations while maintaining service excellence. * Identify opportunities to improve service delivery and contribute to business growth. * Escalate customer requests or changes in scope that may have contractual, programme or cost implications. To be considered for this Field Service Manager role: - Proven experience managing field-based service, compliance or engineering teams. - Engineering or technical degree, NVQ Level 4 or 5, or equivalent industry experience. - Experience of direct line management, including employee development and performance management. - Experience scheduling resources and managing field-service delivery against customer, quality and timescale requirements. - Knowledge of relevant standards, including ISO/IEC 17025 and ISO 9001. - Strong leadership and team development skills. - Excellent problem-solving and decision-making ability. - Strong communication and stakeholder management skills. - Ability to think critically, assess situations and make informed decisions. - Understanding of how utilisation, travel, delays, repeat work and remedial activity affect service efficiency. Culture & Behaviour: As a BSRIA employee, you are required to: - Embody integrity, accountability, and professionalism. - Promote a culture of respect and open communication both internally and externally. - Create a welcoming, engaging and collaborative environment that embraces equity, diversity and inclusion. - Approach challenges with a positive future-orientated attitude to maximise value. - Drive the successful execution and on-time delivery of tasks and projects, ensuring high quality results and operational excellence. - Facilitate and embrace change, growth, innovation and continuous improvement. - Commit to achieving commercial success with positive and impactful outcomes. - Champion BSRIA as the independent industry leader in providing practical, science-based solutions. Please click on the APPLY button where you'll be redirected to our site to complete your application. Candidates with the experience or relevant job titles of: Field Operations Manager, Technical Operations Manager, Service Delivery Manager, Regional Service Manager, Technical Services Manager, Building Services Manager, Technical Supervisor may also be considered for this role