Location: Central London, Greater London - United Kingdom Type: Contract
Lead Service Designer
Location: London / Hybrid Working
Rate: Up to £575 per day (Inside IR35)
Contract: 6 Months (Strong Extension Potential)
Clearance: Active SC Clearance Required
Start Date: ASAP
About the Role
We're supporting a major government transformation programme and are looking for an experienced Lead Service Designer to shape and improve complex public-facing services.
Working within multidisciplinary teams, you'll lead end-to-end service design activities, helping organisations better understand user needs, identify pain points and design services that deliver meaningful outcomes for both users and stakeholders.
What You'll Be Doing
Leading service design activities across Discovery, Alpha, Beta and Live phases.
Creating service blueprints, service maps, ecosystem maps and future-state service visions.
Identifying opportunities to improve complex services across people, process and technology.
Facilitating stakeholder workshops, design sessions and service mapping exercises.
Working closely with User Researchers, Product Managers, Business Analysts and Delivery teams.
Translating research and insights into actionable service improvements.
Building consensus among senior stakeholders and helping shape future service direction.
What We're Looking For
Strong Service Design experience within UK Public Sector environments.
Experience leading end-to-end service design across complex programmes.
Expertise in service blueprints, user journeys, service mapping and design thinking methodologies.
Strong stakeholder management and workshop facilitation skills.
Experience working within multidisciplinary Agile teams.
Understanding of GDS standards and user-centred design approaches.
Active SC Clearance and a valid UK passport.
Portfolio or examples of previous Service Design work.
Why Join?
High-profile government transformation programme
Opportunity to shape services used at national scale
Long-term engagement with strong extension potential