Key responsibilities include: * Handle customer enquiries on the phone, face to face and by email. * Take new booking orders. * Data entry on CRM system – ensuring accuracy and efficiency. * Take card payments using secure portal and PayByLink. * Issue work to drivers and calmly deal with service issues as they arise. * Welcome, induct and host visitors. * Administrative support throughout the business. About you * You enjoy helping people and are confident in building strong, trusting relationships. * You’re comfortable chatting with customers over the phone, email, or face-to-face. * You have a strong work ethic and like knowing your hard work is noticed and appreciated. * You’re keen to be part of a welcoming team where everyone gets along and enjoys working together. * You’re open to learning new things and bring a positive, friendly attitude to work * You take pride in what you do and pay attention to the small details. * You pick things up quickly and like tackling challenges head-on. * You work well with others and thrive working in a collaborative team. * The office is in a semi-rural location, so having your own transport is important. * Marketing and events experience would be beneficial. Key skills: * Competent MS office skills, including Outlook, Word & Excel